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Courier scams may be on the increase during COVID pandemic

Bridgend, Cardiff and the Vale of Glamorgan locals are being urged to look out for a well known scam after a resident was targeted in a sophisticated fraud known as a 'courier scam'.

July 9th, 2020

The resident was telephoned on her mobile phone by a number which was the same as her bank's number, a method known as Credit-cards'spoofing'.  The fraudster then proceeded to convince the resident they were from her banks fraud team by giving her information they knew about her.  The fraud involved a “courier” attending her home stating it was necessary for reasons including the current COVID situation. 

The fraud resulted in transactions being made out of her bank account.  We would like to warn residents that scams of this nature can be particularly sophisticated and extra care should be taken.  If you get a telephone call which looks as if its from your bank or service provider tell them you will call them back. 

Hang up the phone, wait five minutes and then use a phone number off a letter or a bank card you have from the organisation to call them back to verify the situation.  Seek advice before acting on any instructions with any unexpected telephone calls by calling  the Citizens Advice Consumer Helpline on 0808 223 1133.