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Shoddy roofing work results in Bridgend business reimbursing customer  

The owner of a roofing business in Bridgend has been fined and made to refund a customer he left out of pocket and with a leaking roof, after a Trading Standards investigation by Shared Regulatory Services.

March 6th, 2020

BJL Roofing had provided the consumer with a quote of £1500 to repair to a porch roof but later advised the complainant that work wasRoofer needed to the main roof too which took the cost to £3000. No cancellation rights were provided and, when the porch roof subsequently leaked, the business failed to return to resolve the problems despite providing a 15 year guarantee.

The case was listed before Cardiff Magistrates Court on January 30th. The defendant, Billy Jabus Lee, pleaded guilty to 5 offences under the Consumer Protection from Unfair Trading Regulations 2008 whilst trading as BJL Roofing in August 2018. The business had advertised on as being a member of Rated People and that it had traded for 23 years, which were both untrue. They carried out poor quality work which contravened the requirements of professional diligence.

Mr Lee admitted failing to check the work done to the property by two of his employees, and accepted that his paperwork was inadequate after he’d failed to issue the customer with the required cancellation rights.

The magistrates fined him a total of £750, ordered him to pay legal costs of £250 and investigation costs of £460.50 together with a victim surcharge of £30. The magistrates also ordered him to pay compensation to the complainant in the case of £900 which was the amount incurred to pay another roofer to rectify the problems caused.

Cllr Dhanisha Patel, Member of the Joint Committee for Shared Regulatory Services said: “Our officers do meet residents who have paid substantial amounts of cash to tradespeople, having been promised an excellent job and a long guarantee. When the work turns out to be of a poor quality, the trader is often nowhere to be found and has no interest in rectifying the inferior workmanship.

“When home repairs go wrong, it can be extremely stressful for the customer. We will not hesitate in taking action against individuals who continue to cause this sort of distress, as well as those who simply fail to provide written cancellation notices to their customers. On this occasion we were pleased that the complainant will be receiving compensation from the defendant for the substandard quality of their work.”

Residents can contact Citizens Advice Consumer Helpline by calling 03454 04 05 06 to report poor workmanship by a trader.