Shared Regulatory Services
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Noise Pollution

Investigate complaints of noise coming from domestic or commercial premises, under The Environmental Protection Act 1990, The Noise and Statutory Nuisance Act 1993, The Noise Act 1996 and The Licensing Act 2003.

 

Officers can assess whether the noise is a statutory nuisance and what action can be taken. Before you report a noise problem to us, you may wish to try and approach your neighbour, who may not be aware that they are causing a problem.

In order to make a complaint you will need to provide your name, address, contact telephone number and the address of where the noise is happening. Complainants details are kept confidential. We require your contact details so that Officers can contact you to discuss your complaint in further detail. Unfortunately, we do not accept anonymous complaints.

Construction-siteNoise complaints include:

  • Loud music
  • Barking dogs
  • Shouting
  • Alarms - tell us who has a key to your property.
  • DIY
  • Animal noise
  • Construction site noise.
  • Commercial noise
  • Musical instruments
  • Noise that is emitted from or caused by a vehicle, machinery or equipment in a street.

Please note: Noise Shared Regulatory Services is unable to deal with includes noise from; traffic, children, everyday living, railways and aircraft.

 

Report Noise Pollution

Before you report a noise problem to us, you should try to deal with the problem in person first. If you are unable to resolve the issue with the person responsible, you can report a nuisance noise to us: 

Go to form

Out of Hours Complaint - Bridgend and Cardiff Only

Out of hours service to deals with emergencies only. These may include:

  • Audible Intruder Alarms that have been sounding for more than 30 minutes
  • Car Alarms that have been sounding continually for more than 15 minutes

 

Bridgend County Council residents

01656 643643


Cardiff County Council 

Cardiff residents, please note all calls will be logged and emergencies will be passed to the duty officer. This is a 24/7 service.

Cardiff also provides a Night Time Noise Service for its residents at peak periods. The current operational hours are Friday and Saturday night 7.00pm until late.

029 20 871 650


Please note: Members of the public who contact the out of hours service for non-emergencies will either be informed to contact the Public Protection Department the following working day or details of the complaint will be taken at the time and forwarded to the SRS.

 

Guidance