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Meet Our Primary Authority Partners

We are proud to offer quality, assured regulatory advice to a diverse range of partners and we believe our approach to nurturing these relationships is hard to beat.

Each business receives a bespoke service from us, which includes having a dedicated officer as a point of contact, and comprehensive advice and guidance from professionally qualified officers. Our current Primary Authority partners are:

Access Training (Wales) Ltd

Access Training (Wales) Limited provide a comprehensive range of accredited courses for individuals who want toAccess Training logo become professional tradespeople, including kitchen fitters, Gas Safe engineers and skilled electricians. 

With its head office in Llandough Industrial Estate in the Vale of Glamorgan the company has strong connections within the industry which gives its clients the opportunity to make the most from their investment.

Association of Convenience Stores

Association of Convenience Stores logoWe and the ACS are committed to providing assured advice and support to ACS members in Wales, on the Wales-specific areas covered by the partnership. ACS is the voice of over 33,500 shops, supporting their members through comprehensive advice and innovative networking opportunities. ACS’ represent the interests of retailers on a range of issues, including business rates, energy, regulation, planning, alcohol and many more. 

 The Bannatyne Group

The Bannatyne Group is the owner and operator of a portfolio of Health Clubs, Spas and Hotels across England, Scotland, Wales and 1Bannatyne_logo bb health club and Spa in Belfast. The Group was founded in 1996 and currently operates 72 Health Clubs, 47 of which have bespoke Spa facilities, and 4 Hotels.

The Group is a premium Health Club and Spa operator with over 200,000 members and one of the few with a national footprint in Great Britain. 

They seek to provide their members, customers and guests with a quality offering, with Health Clubs combining modern gym facilities with swimming pools, spa pools, steam rooms and saunas.

Bravura Foods Limited

Bravura FoodsBravura Foods offer a full sales, marketing and distribution service for Fast Moving Consumer Goods products. With over 50 years experience in its senior management team, the company has an overriding aim of importing and distributing unique food products from overseas markets in order to bring international flavour, colour, variety and passion to the UK market. Bravura Foods is committed to developing its own range of healthy and responsible products for the UK marketplace.

Cadwaladers (Cardiff) Ltd

Cadwaladers is a family run chain of cafes that originated in Gwynedd, Wales. The original ice cream parlour was introduced bycadwaladers husband and wife David and Hannah Cadwalader in 1927 in Criccieth and was originally run as a general store. Cadwaladers became a huge part of the culture on the Llyn Peninsula and the reputation of the Ice Cream spread far and wide.

Cadwaladers can now be found in Porthmadog and Betws Y Coed in North Wales, Mermaid Quay Cardiff Bay, Barry Island and Porthcawl in South Wales, Tenby in West Wales and at Trentham Gardens in Staffordshire. Cadwaladers is now owned by the Brierley family who, together with a team of 100, operate the eight stores. 

Cardiff & Vale University Health Board

Cardiff and Vale University Health Board is one of the largest NHS organisations in Wales, employing more than 14,000 staff andCardiff Vale UHB logo providing health services to a population of more than 400,000 people living in Cardiff and the Vale of Glamorgan. The organisation serves a wider population across South and Mid Wales for a range of specialties, whilst also training the next generation of healthcare professionals.

Craft Bakers Assocation

CBA logoThe Craft Bakers Association (or as it was previously known The National Association of Master Baker), was formed in 1887 by likeminded bakers from Birmingham. Representing 500 bakery businesses in England Wales and Northern Ireland, with 3,000 shops on the high street and 38,500 employees. Craft Bakers Association members are predominantly high street retail bakery, with wholesale companies and specialised confectionery businesses also forming the CBA family.


Dunraven Manufacturing Limited 

Dunraven Manufacturing logoDunraven Manufacturing Limited (trading as Dunraven Windows) is an established manufacturer and installer of a range of double glazing products including uPVC windows, doors, designer conservatories and orangeries, porches, roofline products, garage doors and PVC flat roofing. With its head office in Pyle, Bridgend, and with 3000 customers a year extending across South and Mid Wales as well as the South West of England, it is one of the largest companies of its kind in the region. Dunraven Windows prides itself on top quality components, a complete integration of in house facilities, and continues to expand after more than 35 years in the business.

Essilor UK & Ireland

Essilor UK logoEssilor UK & Ireland is the leading manufacturer and wholesale distributor of optical lenses in the United Kingdom. Operating in around 100 countries, the company employs around 400 people in the UK and has its head office in Thornbury, near Bristol.

It supplies a large number of opticians across UK & Ireland, and has developed some of the world's most up-to-date lens surfacing equipment.  

Essilor is responsible for creating the Varilux lens, the world's first varifocal, which was invented in 1959. Since then over 200 million Varilux lenses have been manufactured worldwide. 

Falcon Installations Limited

Falcon InstallationsFalcon Installations Limited is a family owned company offering a range of uPVC windows, doors, conservatories, porches and roofline products. Established in 1990, it has grown from a two-man team to a successful home improvement company with a head office in Bridgend and a newly opened showroom in Talbot Green, Rhondda Cynon Taf.  Its customer base stretches from Swansea in the west to Newport in the east, as it continues to expand its goods and services to consumers by offering triple glazing and warm roofs as part of its product range.

Filco Supermarkets Ltd

Filco Supermarkets Ltd logoFilco Supermarkets Limited is an independent grocery chain with a head office in Llantwit Major, Vale of Glamorgan. A family run business established over 70 years ago, the company now employs over 300 people across ten stores in four local authority areas (Vale of Glamorgan, Bridgend, Neath Port Talbot and Rhondda Cynon Taf).  Filco offer a wide range of products from fresh fruit and veg to locally sourced meat, with some of the company’s larger stores offering an in-store butchers counter.

Hallmark Care Homes

hallmark-care-homes-squarelogoHallmark Care Homes is care home provider providing nursing, residential and dementia care services to older people. We currently have eight care homes based in Wales and nine in England.

The company's vision is “to be recognised as the leading provider of high quality, relationship centred care for all residents”, by recruiting, training and retaining high quality team members who are committed to supporting the business to meet their aims and objectives and to providing the highest quality of health and social care to people who use our services. The company currently has 8 care homes across South Wales.


HC-One Ltd

hc-one-logoHC-One, the Kind Care Company was formed in 2011. The company's aim is to be the first choice care home in every community for individuals looking for the very best care and support, and for employees looking to develop a long term career delivering the highest quality care to individuals. One of the UK's largest care operators with over 300 care homes, HC One provides a care service encompassing dementia, nursing, residential and specialist care. 

Health Foods Manufacturers Association

The HFMA is a not-for-profit, but financially sound, organisation that was founded in 1965 to represent the interests of manufacturersHFMA logo and suppliers of specialist health products in the UK. It is the authoritative and responsible voice for the UK natural products industry and its members play a crucial role in helping to improve public health. The HFMA have around 150 member companies, approximately 75% of which are small or medium enterprises, include many suppliers of specialist food supplements and health foods. The HFMA works effectively to represent the interests of the industry at all levels of the legislative, regulatory and Parliamentary process, and works proactively with other industry associations to achieve this aim.

Heatforce (Wales) Ltd 


Heatforce logo 

Heatforce was founded by current CEO Paul Maddocks, who started the company over 35 years ago as a sole trader supplying and installing central heating systems. Today, Heatforce employees 90 people, operating out of the main Cardiff Showroom and office, along with the Renewable Energy Showroom in Radyr.  Heatforce supply, install, service, repair and maintain all different types of boilers and heating systems. Over the years they have diversified and now specialise in other products. They now supply and install fires, fireplaces, stoves, bathrooms and renewable technologies. 

In the Welsh Wind

ITWW logoBased 5 miles north of Cardigan, in a former pub (the Gogerddan Arms) on the main A487 coast road between Aberystwyth and Haverfordwest, In The Welsh Wind specialise in creating bespoke spirits tailored to customers in their copper pot stills Meredith and Afanc, and their state of the art 5,000 litre whisky still. Every spirit they create is unique because of their truly small batch and individual approach.

In The Welsh Wind produce and sell their own, award-winning, In the Welsh Wind and Eccentric Spirits ranges. They are also (Summer 2023) the only distillery in Wales producing a 100% grain to glass single malt Welsh whisky crafted from locally grown grain which is malted, distilled and matured on site.

John Lewis plc

The John Lewis Partnership plc (JLP) is a British company that operates John Lewis & Partners department stores, Waitrose & PartnersJohn_Lewis_&_Partners_logo.svg supermarkets, its banking and financial services, and other retail-related activities.

The John Lewis Partnership is the UK's largest employee owned business and began trading over 150 years ago. We have 34 John Lewis shops across the UK along with, we also have a network of distribution centres. It is one of the UK's most recognised businesses.

SRS provides advice on Trading Standards matters to the company.

Just Perfect Catering Limited 

Just Perfect Catering logoJust Perfect Catering has its head office in Bridgend and was founded by husband and wife team David and Louise Owens in 2009. They now employ more than 100 people, providing location catering across Wales and the South West of England, and cater for thousands of visitors across many busy attractions including the National Lido of Wales in Pontypridd and the Grand Pavilion in Porthcawl. The company provides on-site catering at residential care homes and for hundreds of employees at the offices of a major insurance company in Newport, whilst also offering catering solutions such as coffee and deli bars, special events and a catering consultancy service. 

Lorax Ltd

HeinnieHaynes-logo-headerBLACKLorax Ltd is a company limited by guarantee, based in Barry, operating a "mail order" business, with the majority of their business carried out under the trading name of Heinnie Haynes. Heinnie Haynes is a Cardiff based business that was established in 1996 as an online retailer specialising in the sale of collectors knives. 

Over the years, the business has grown steadily, which has allowed vast expansion to the range of knives, tools and equipment that Heinnie Haynes now supply. Lorax Ltd also trades under the following names, on a smaller scale to Heinnie Haynes: Persson Jones Sporting Goods, Marathon Watch UK and Maxpedition UK.


One Stop Ltd

One Stop LogoOne Stop is a retail convenience business with over 900 shops and a keyfocus on being the best store for customers in the neighbourhood. 

Since 2003, One Stop have been a subsidiary of Tesco, but operate as a separate business. The company has stores in both England and Wales, amnd is a majhor employer with over 10,600 colleagues.

Some One Stop stores are franchise run. 


Marston’s is a leading UK operator having been part of the British pub landscape for over 180 years, we have grown from a local familyMarstons 2 run business to a PLC with 1,400 pubs and around 11,000 employees who have helped shape the company they are today.

Marston's are a focused pub operator, with a culture that places guests at the heart of everything they do.


Mitchells & Butlers plc

Mitchells Butlers logoEstablished in 1898, Mitchells & Butlers is one of the largest operators around 1,700 restaurants, pubs and bars in the UK, providing a wide choice of eating and drinking-out experiences through well-known brands.

The company prides itself on innovation, listening to customer feedback and ensuring their passionate staff are the best trained in the industry. The company's brands include Harvester, Millers & Carter, Toby Carvery, Vintage Inns, O'Niells, Browns and All Bar One.

Nathaniel Car Sales Limited 

Nathaniel Car Sales logoNathaniel Car Sales  sell a wide range of new and used cars, as well as offering servicing, MOT's and vehicle repair services to both consumers and businesses. The business is based in Bridgend and has a large client base across South Wales and the West but also sell vehicles via distance means to customers all over the UK. Nathaniel Cars Sales Limited are a multi-franchised dealership and offer full main dealership services such as finance options, Motability and insurance products.

PJ & RP Best Ltd (trading as Brutons the Bakers)

BBrutons logo 2019rutons the Bakers was established in Cardiff in 1898, by Harry Windsor Bruton. The bakery saw four generations of the ‘Bruton’ family at the helm before retirement in 2002 which saw the ‘Best’ family taking over the business.

The company continues to be run as an independent family business. Brutons offers a regular supply of wholesale goods to local caterers, cafes, sandwich bars and residential homes. Brutons has several premises across Cardiff and the Vale of Glamorgan, with its head office in Grangetown.


Royal Voluntary Service 

Royal Voluntary Service logoRVS was first established in 1938 to support the war effort via volunteering. It continued beyond the war to the present day addressing throughout the decades the prevailing social crises of the time. The charity’s work over the years has been varied but, more recently, has centred on helping older people to have independent and fulfilled lives. 

It has 68 active community hubs, 486 community centre activities and lunch clubs and around 440 cafés, trolley services and shops in NHS hospitals.

Sainsbury's Supermarkets Ltd

Ssainsburysainsbury's is one of the UK's largest premium food retailers operating from around 600 supermarket and 800 convenience store locations. The company's vision is to be the most trusted retailer, where people love to work and shop and by putting their customers at the heart of everything they do. SRS provides advice to Sainsbury's on Welsh devolved matters, and works in partnership with colleagues at Cherwell District Council to deliver this advice.

Sloane Home Limited 



Sloane Home Ltd logoSloane Home Ltd manufacture Lone Stag Spirits, an award winning collection of artisan liqueurs, made by hand at the Director's home in Wales. They also have a small range of other artisan products, such as hand poured candles crafted in a small mill in the heart of Wales.

The alcoholic products they sell at licensed events, in corporate hampers and supply a small amount to bars, restaurants and hotels.They mostly engage in business to business contracts for supplying hampers but sell a small number of products to consumers all over the UK via their website. The business is new and is looking to expand. 


Studex logoStudex is the world’s largest manufacturer of ear piercing equipment andsupplies with UK Head Offices and a Distribution Centre in Peterborough, and offices in over 40 countries worldwide.

The company supply a wide range of High Street retailers as well as independent businesses including beauty salons, pharmacies and jewellers.

In addition to the supply of instruments and products, Studex also have an experienced team of Field Based Trainers and Sales Representatives who deliver training and support to all new and current businesses.

 Tesco Stores Ltd

Tesco and SRS decided to form a partnership which would involve working collaboratively with Luton Borough Council andTesco_Logo Hertfordshire County Council to create assured advice on  Environmental Health and Trading Standards matters.

As the largest supermarket in the UK, and one of the world’s major retailers, Tesco is committed to delivering the highest standards possible to its customers.

With hundreds of stores in Wales, we are now the single point of contact for local authority food hygiene referrals across the UK.

Vale of Glamorgan Hotel Ltd

Vale Resort logoNestled in more than over 650 acres of Welsh countryside the Vale Resort contains a 143 bedroom hotel and has 2 championship golf courses, Wales’ largest spa, an award-winning restaurant and exceptional sporting facilities - making the it one of the UK’s most desirable golf and leisure break destinations.

The company receives advice from SRS on food safety, health & safety and trading standards matters.

Venture Life Healthcare 

Venture Life logoVenture Life develops, manufactures and distributes products for the consumer self-care market. The company is committed to providing innovative and efficacious products for the self-care market for people who want live a healthier life. Their vision is become a key trusted global leader in self-care products through their knowledge, expertise and capability.


Vydex Corporation Limited

Vydex Corporation is an experienced manufacturer of health and sports supplements, including protein powders, energy drinks, tablets,Vydex Corporation Limited logo capsules and sachets. The company, founded in 1988, formulates innovative products for sport and performance nutrition, general wellbeing, weight management and specialist dietary requirement markets. With a head office in Cardiff, the company now operates globally, and holds accreditations from the British Retail Consortium, ISO and GMP. The majority of the company’s customers are other businesses, rather than consumers. 

Waitrose Ltd

Waitrose Ltd is a brand of British supermarkets, selling groceries as part of Britain's largest employee-owned retailer, the John LewisWaitrose logo Partnership. Its head offices are located in Bracknell and Victoria. Waiitrose has over 300 shops across the UK including more than 60 "little Waitrose" convenience shops.  We are Waitrose Ltd's Primary Authority partner in Wales, working closely with our colleagues at Bracknell Forest Council and Surrey County Council to deliver Primary Authority advice on devolved matters and Welsh Government policy areas.


Wild Water Group

Wild Water logoWild Water Group is a leading provider of bespoke temperature controlled warehousing and distribution services.

The company aim to provide the highest level of professional service and support, for ambient chilled or frozen storage, blast freezing, transport or onward distribution, as required by their customers’ business needs. This may vary from “just in time” deliveries to scheduled goods handling and onward forwarding. 

Wine & Spirit Trade Association

The WSTA represents over 300 companies producing, importing, exporting, transporting and selling wines and spirits in the UnitedWSTA logo Kingdom. WSTA members range from major retailers, brand owners and wholesalers to fine wine and spirit specialists, logistics and bottling companies.

They campaign for a vibrant and sustainable wine and spirit industry, helping to build a future in which alcohol is produced, sold and enjoyed responsibly.


Interested in forming a Primary Authority Partnership with us?

If you would like to develop a partnership with Shared Regulatory Services, or to discuss the scheme further, please contact us:

  • 0300 1236696