Before Reporting a Noise Problem

Our experience shows that often the person causing the noise is not aware of the impact it is having on others.

An informal approach, particularly if it is between neighbours, can resolve the problem at an early stage and prevent it escalating into a bigger issue; it is acknowledged however, that this is not suitable in all cases. 

If you are suffering from noise nuisance and considering discussing this with the individual concerned, you may wish to bear in mind the following:

• Make the approach when you are not angry or upset
• Agree a convenient time to meet
• Think beforehand about what you wish to say – be clear and precise about your view of the problem
• Remain calm
• Allow him/her to express their own views and seek to understand what is being said
• Be prepared to accept differences in attitudes or ways of life, but be firm about behaviours that are causing harm or stress
• Take the view that together you can find a resolution
• Be reasonable – if you are offered concessions see if you can do the same but do not rush to an unsatisfactory agreement.

If this approach does not work or you do not feel comfortable speaking to your neighbour, you may wish to send them a letter to draw their attention to the problem and request that they reduce the noise. 

You should allow two weeks for your letter to be considered and action taken. Retain copies of all letters and notes following any discussion. An example of a letter you could send is available here. 

As an alternative to making your own approach, and if either you or the other party are a tenant of a social landlord, you have the option of reporting this to that organisation. A social landlord has a legal duty of care to respond to behaviour that adversely impacts on their tenants, or is caused by their tenants and impacts on others. Contact details for social landlords may be found here.