Shared Regulatory Services
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Noise Pollution

We investigate complaints of noise coming from domestic or commercial premises, under The Environmental Protection Act 1990, The Noise and Statutory Nuisance Act 1993, The Noise Act 1996 and The Licensing Act 2003.

Officers can assess whether the noise is a statutory nuisance and what action can be taken. Before you report a noise problem to us, you may wish to try and approach your neighbour, who may not be aware that they are causing a problem.

In order to make a complaint you will need to provide your name, address, contact telephone number and the address of where the noise is happening. Complainants details are kept confidential. We require your contact details so that Officers can contact you to discuss your complaint in further detail. Unfortunately, we do not accept anonymous complaints.

Construction-siteNoise complaints include:

  • Loud music
  • Barking dogs
  • Alarms
  • DIY
  • Animal noise
  • Construction site noise.
  • Commercial noise
  • Musical instruments
  • Noise that is emitted from or caused by a vehicle, machinery or equipment in a street.

Please note: Noise Shared Regulatory Services is unable to deal with includes noise from; traffic, children, everyday living, railways and aircraft.

 

Report Noise Pollution

Before you report a noise problem to us, you should try to deal with the problem in person first. If you are unable to resolve the issue with the person responsible, you can report a nuisance noise to us: 

Go to form

  • Loud music
  • Barking dogs
  • DIY
  • Animal noise
  • Construction site noise.
  • Commercial noise
  • Musical instruments
  • Noise that is emitted from or caused by a vehicle, machinery or equipment in a street.

 

Out of Hours calls

Shared Regulatory Services can be contacted out of hours for calls that may include:

  • Audible Intruder Alarms that have been sounding for more than 30 minutes
  • Car Alarms that have been sounding continuously for more than 15 minutes

Calls relating to alarms will not be responded to after 10pm on any evening

Bridgend County Council residents

  • 01656 643643

 

Cardiff Council and Vale of Glamorgan Council residents:

  • 0300 123 66 96

 

Night Time Noise Service – Cardiff Council residents only

Shared Regulatory Services delivers a Night Time Noise Service on behalf of Cardiff Council for its residents. The operational hours for this service are usually at peak periods on Friday and Saturday nights from 7pm until late. This service is contactable at those times on

 

    • 0300 123 66 96
As lockdown eases the service is receiving an unprecedented level of demand. We are therefore having to prioritise certain cases and may not be able to respond to your call on the night. There are some other partner organisations may be able to assist with your noise complaint. Details are available below ('Who else may be able to help with your noise complaint?').

 

Aim of the service

To investigates alleged statutory noise complaints and gather evidence that may be used to take enforcement action under the Environmental Protection Act 1990. Where a noise nuisance is established officers will work towards a sustainable, long term solution in accordance with the Shared Regulatory Enforcement Policy. We cannot deal with some noise complaints such as banging, noises from children, everyday living noises.  Further information is available here

Please note:

  • The primary aim of the service is to gather evidence on the night. We may not be able to stop noise happening on the night unless accompanied by sufficient Police resource. Follow up action may be required to take place during normal office hours.
  • Priority will be given to existing cases where the case officer has requested the resident to contact the service for an officer to witness the noise. This is so that evidence can be gathered to progress these cases.
  • New cases received during the operational hours of the Night Time Noise Service will be considered low priority. They are most likely to receive a response during normal office hours.
  • You will need to provide your name, address and contact telephone number, your details will not be shared with any parties who are being investigated but they may deduce who is complaining given your proximity to the noise. No anonymous complaints will be logged or receive a response.
  • You will need to provide the address for the source of the noise, if you cannot do so your call will not be logged.
  • If your case is considered a priority, officers will contact you by phone on the night. They may want to arrange a visit to your property to assess the noise and establish if it is a statutory nuisance. The telephone number used by officers to get in touch is listed as from an “Unknown Caller” as they do not take incoming calls. Incoming calls are managed by a Cardiff Council call centre only. If officers are unable to make contact with you on the night, then no take further action will be taken on the night.
  • Responding officers may not be able to stop noise happening on the night it is reported. Follow up action may be required to take place during normal office hours

Who else may be able to help with your noise complaint?

Landlords have contracts with their tenants which they may be able to enforce. It is worth contacting landlords in the first instance if you are disturbed by their tenants.

Social landlords (Cardiff Council Housing and Housing Associations) also have tenancy agreements in place which may be enforced. In addition, social landlords have additional powers to take enforcement action under Anti-social behaviour, Crime and Policing Act 2014. It is worth contacting social landlords in the first instance if their tenants are causing noise that is disturbing you in your home.

Cardiff Council as a landlord: to report anti-social behaviour caused by a council tenant please make contact here.

Housing Associations in Cardiff: to report anti-social behaviour caused by a housing association tenant please contact details: 

South Wales Police – they deal with Anti-Social Behaviour. They also deal with noise in streets. 

Information may be shared with these and other partners to prevent and detect crime.

Zero-tolerance of abuse or inappropriate behaviour

The Council will not tolerate abuse or inappropriate behaviour towards our officers. Any person demonstrating inappropriate behaviour towards officers will not receive a response from the Night Time Noise Service and their details may be passed to South Wales Police.

COVID-19 measures

If our officers need to access your property, they will be following Covid secure measures.  We would ask that you inform officers over the phone if : 

  • Anyone in your household has Covid 19 symptoms.
  • Anyone in your household has been asked to self-isolate or quarantine.
  • If there is anyone considered vulnerable within the household.Before officers visit, you will need to ventilate the property (open windows), keep the number of people in the property to a minimum and allow access into all rooms. Social distancing will need to be maintained throughout the visit. Discussions will be kept to a minimum. A comprehensive discussion can take place over the phone with the case officer during normal office hours.

 

Guidance