We investigate complaints of noise coming from domestic or commercial premises, under The Environmental Protection Act 1990, The Noise and Statutory Nuisance Act 1993, The Noise Act 1996 and The Licensing Act 2003.
Officers can assess whether the noise is a statutory nuisance and what action can be taken. Before you report a noise problem to us, you may wish to try and approach your neighbour, who may not be aware that they are causing a problem.
In order to make a complaint you will need to provide your name, address, contact telephone number and the address of where the noise is happening. Complainants details are kept confidential. We require your contact details so that Officers can contact you to discuss your complaint in further detail. Unfortunately, we do not accept anonymous complaints.
Noise complaints include:
Alarms - tell us who has a key to your property.
Construction site noise.
Noise that is emitted from or caused by a vehicle, machinery or equipment in a street.
Please note: Noise Shared Regulatory Services is unable to deal with
includes noise from; traffic, children, everyday living, railways and aircraft.
Report Noise Pollution
Before you report a noise problem to us, you should try to deal with the problem in person first. If you are unable to resolve the issue with the person responsible, you can report a nuisance noise to us:
Go to form
Out of Hours Emergency calls
Shared Regulatory Services can be contacted out of hours for Regulatory Emergencies that may include:
Audible Intruder Alarms that have been sounding for more than 30 minutes
Car Alarms that have been sounding continuously for more than 15 minutes
Bridgend County Council residents
Cardiff Council and Vale of Glamorgan Council residents:
Reactive Night Time Noise Service – Cardiff Council residents only
Shared Regulatory Services delivers a Night Time Noise Service on behalf of Cardiff Council for its residents. The operational hours for this service are usually at peak periods on Friday and Saturday nights from 7pm until late. This service is contactable at those times on