When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader.
Informed consumers are better able to make good decisions when purchasing goods and services.
When things do go wrong however, help and advice is available.
For comprehensive consumer advice on a wide range of issues, including buying online, buying on the doorstep, visit Citizens Advice – Consumer Advice
Citizens Advice Consumer Service
Advice to consumers is provided by Citizens Advice Consumer Service. You can submit a query online or by calling:
03454 040506 (English) or 03454 040505 (Cymraeg).
Make a Query Online
An ombudsman is someone who has been appointed to look into complaints about an organisation. Using an ombudsman is a way of trying to resolve a complaint without going to court.
The A-Z list of ombudsman services can be found on the ombudsman association website