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Consumer Advice

When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader.

 

Shopping-Bags

Informed consumers are better able to make good decisions when purchasing goods and services.

When things do go wrong however, help and advice is available.

For comprehensive consumer advice on a wide range of issues, including buying online, buying on the doorstep, visit Citizens Advice – Consumer Advice

Citizens Advice Consumer Service

Advice to consumers is provided by Citizens Advice Consumer Service. You can submit a query online or by calling:

03454 040506 (English) or 03454 040505 (Cymraeg). 


Make a Query Online

 

Ombudsman

An ombudsman is someone who has been appointed to look into complaints about an organisation. Using an ombudsman is a way of trying to resolve a complaint without going to court.

The A-Z list of ombudsman services can be found on the ombudsman association website