Shared Regulatory Services
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Doorstep Crime

Shared Regulatory Services is committed to protecting consumers from detriment and tackling rogue trading practices.



In order to achieve this we work with partner agencies across Bridgend, Cardiff and the Vale of Glamorgan. 

Doorstep Crime can affect anyone, but often elderly and vulnerable people are targeted by Rogue Traders offering services such as roofing, driveways, gardening etc. 

Rogue traders will initially provide a low estimate and once the work has started they will vastly increase the price of the job. 

The work is of extremely poor quality and they often provide false contact information and can be difficult to trace.  Once a person has been subjected to this type of crime, they may find that they have multiple visits from similar traders.

Bogus Callers will often claim to be from the council, police, health carers, market researchers or utility and phone companies to gain access to your home and your property.

It may be easy to think it is a problem that only affects older people. However, there are many different reasons a person may be vulnerable to doorstep crime, such as:

  • Recent bereavement in the family
  • Mental health issues
  • Poor health, or any physical disability
  • Living alone
  • Social isolation
  • Being a single parent with young children

Officers will investigate and work with other enforcement agencies, including South Wales Police. We work with key partners to safeguard the interests of consumers.

Report Rogue Trader

Never be afraid to report any suspicious persons or activity, by calling:

101 to report a suspected rogue trader, or

999 if a rogue trader has taken money from you and is in your home or still in the local area

Cold Calling Control Zones

Cold callers are classed as people who knock on your door, without warning, offering goods and/or services. You may, for example, get visits from double glazing firms, doorstep loans and other salesmen.

In an attempt to control this we have set up Cold Calling Control Zones (CCCZ) where all cold calling is strictly controlled.

Although cold calling is not illegal, businesses and other organisations are asked to respect the wishes of residents living in a Cold Calling Control Zone by not knocking on your door.

To discuss the creation of a Cold Calling Control Zone in your area, contact us:

  • Contact SRS
  • Civic Offices, Holton Road, Barry, CF63 4RU