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A scam is an attempt by a person or organisation to mislead you into givingBuying online with card them money by telling you something which is not true. 

These can take many forms and can come via the post, telephone, email or in person. If you are confronted by something that you suspect may be a scam, keep the following checklist in mind:


Report a Scam

You can report scams to Citizens Advice Consumer Service on 0808 223 1133 or South Wales Police on 101.

You can also get advice or book a face-to-face appointment with a Scams Action adviser at Citizens Advice. The service is open from Monday to Friday, 9am to 5pm (closed on bank holidays). Please call 0808 250 5050.

Our key partners provide further advice on scams.

Citizens Advice – Common Scams

Action Fraud To report fraud, including online or internet crimes and receive a police crime reference numberTake-a-Stand450x408

Age UK - Avoiding Scams

Think Jessica - A campaign which highlights mass postal frauds and scams

Older People's Commissioner for Wales - Find details of local and national organisations that you can contact for support if you are affected by abuse

Friends Against Scams

To learn more about different types of scams and how to protect yourself and others, visit FriendsAgainstScams and complete the free online training.

Why not become a Scam Marshal?

A Scam Marshal is any resident in the UK who has been targeted by a scam and now wants to fight back and take a stand against scams. Scam Marshals do this by sharing their own experiences, helping others to report and recognise scams and sending any scam mail that they receive to the National Trading Standards Scams Team so that it can be utilised as evidence in future investigative and enforcement work.