In This Section

A to Z

A cigarette which cost a Cardiff taxi driver £280

Description: Private hire taxi driver fined for smoking a cigarette in his cab

Abide by the rules or you could end up in court

Description: Hackney Carriage driver guilty of three offences

Advice on the Equine Identification (Wales) Regulations 2019

Description: Our advice on the new regulations and responsibilities of horse owners across Wales

Air Monitoring

Description: Air Monitoring

Air Quality and Pollution

Description: Manage air quality, regulate industrial emissions and investigate air pollution complaints in Bridgend, Cardiff and the Vale of Glamorgan

Air Quality Monitoring

Description: Annual Air Pollution Map

Allergy Awareness

Description: allergen, training, trading, standards, legal

Animal Disease

Description: Monitoring animals for signs of disease, and following good farming practices are essential ways of reducing the risk and preventing the spread of disease.

Animal Feed Hygiene

Description: Shared Regulatory Services work in partnership with the Food Standards Agency (FSA) to enforce animal feed hygiene legislation at agricultural and stockholding premises

Animal Health and Welfare

Description: Shared Regulatory Services, working in partnership with the Welsh Government (WG) and the Animal & Plant Health Agency (APHA), is responsible for the enforcement of animal health and welfare legislation at agricultural and stockholding premises in Bridgend, Cardiff and the Vale of Glamorgan.

Animal Movements and Records

Description: The movement of certain species of farm animals requires licenses to accompany their movement.

Animal Welfare

Description: Any person responsible or in charge of an animal whether or not on a permanent or temporary basis has a duty under the Animal Welfare Act 2006 to ensure the needs of the animal are met.

Approved Premises

Description: Advice and guidance for food premises requesting approval, Inspection and enforcement within approved premises and the Granting of approvals of food business (full and conditional).

Business Advice

Description: All businesses, irrespective of size, are subject to a vast array of legislation designed to protect the consumer.

Businesses and consumers set to benefit from scheme which promotes fair trading

Description: SRS has become the latest regulator to join the Buy with Confidence scheme

Cardiff businesses failed to prevent smoking in smoke-free places

Description: Officers found businesses permitting the smoking of charcoal lit shisha pipes and cigarettes in either fully, or substantially, enclosed areas.

Cardiff rogue trader jailed

Description: Rogue trader David McAllister jailed at Cardiff Crown Court

Cavity Insulation Scam

Description: Cavity Insulation Guarantee Agency (CIGA) and Shared Regulatory Services (SRS) have recently been made aware of a new scam by a company called JPO Legal Solutions.

Common Law Nuisance and Statutory Nuisance

Description: Shared Regulatory Services (SRS) has powers to deal with some types of nuisance. SRS may be able to help where a member of the public suffers nuisance caused by smell, smoke, noise or dust.

Communicable Disease and Food Poisoning

Description: Communicable Disease

Construction Site Advice

Description: Construction Site Advice

Consumer Advice

Description: When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader.

Contaminated Land

Description: Under the legislation the council is required to inspect the land in the county borough to identify sites which, due to their historical use, may have given rise to land contamination which could cause harm to human health or the environment.

Cooling Towers

Description: Poor maintenance of wet cooling systems may give rise to the conditions in which outbreaks of Legionnaires' disease can occur.

Daniel Cassar jailed for conning people out of deposits for gardening work that he never intended to do

Description: Fraudster peddled his gardening business through Facebook and took money from victims with no intention to do the work

Dog and Animal Wardens

Description: Work to ensure the public are safe from stray and dangerous dogs, stray livestock and animals. Also provide information and education on responsible ownership

Don't get trapped by rat scam

Description: Don't get trapped by rat scam

Doorstep Crime

Description: Shared Regulatory Services is committed to protecting consumers from detriment and tackling rogue trading practices. In order to achieve this we work with partner agencies across Bridgend, Cardiff and the Vale of Glamorgan.

Empty Homes

Description: Management of empty properties in Bridgend, Cardiff and Vale of Glamorgan

Environmental Health

Description: Environmental Health

Environmental Permits issued by Vale of Glamorgan

Description: Environmental Permits issued by Vale of Glamorgan

Environmental Permitting

Description: Environmental Permitting

Environmental Permitting Regime

Description: To make sure we protect the environment and air quality, some activities, such as paint production or dry cleaning require a permit.

Event Catering

Description: If you are a caterer looking to trade in Bridgend, The Vale of Glamorgan or Cardiff from a market stall, mobile food unit or use Council's catering facilities, you must comply with food hygiene legislation.

Fair Trading

Description: Shared Regulatory Services ensures that residents of Bridgend, Cardiff and the Vale of Glamorgan get a 'fair deal' by enforcing a wide range of legislation relating to pricing, and the description of goods, services and property.

Fairer letting fees law for tenants comes into force

Description: New Welsh Government law which aims to make things simpler and fairer for tenants came into force on September 1st.

Fake make-up containing dangerous levels of Lead and Chromium

Description: Counterfeiter from St Mellons ran counterfeiting business from his home

First SRS horse microchipping and passport clinic scheduled for August

Description: In looking to promote compliance with the new Equine ID Regulations, SRS are organising microchipping and passport clinics for members of the public.

Food and Hygiene Complaints

Description: Advice and guidance for members of the public about food and hygiene complaints.

Food and Safety News

Description: Food and Safety News

Food Hygiene & Standards

Description: Any premises which stores, prepares, produces, cooks or sells food in Bridgend, Cardiff or the Vale of Glamorgan must comply with the current food safety legislation

Food Hygiene Advice Visits

Description: Advice for food businesses in relation to compliance with food hygiene law and achieving the best Food Hygiene Rating

Food hygiene and safety breakfast event draws a large crowd of food businesses

Description: Food hygiene and safety breakfast event draws a large crowd of businesses

Food hygiene inspection results in prosecution

Description: Filth, grime, mouse droppings and disrepair found at the Golden Cow Chinese takeaway in Splott

Food Inspections

Description: Authorised Officers have a right to enter and inspect a food business at all reasonable hours without making an appointment and usually come without advance notice.

Food Safety and Hygiene

Description: Food, safety, hygiene, training, law

Food Safety and Hygiene

Description: If you run, or plan to run a food business it is essential you have a good knowledge of food hygiene and food safety.

Food Safety Management

Description: Hazard Analysis and Critical Control Point (HACCP) is a system that helps food business operators look at how they handle food and introduces procedures to make sure the food produced is safe to eat.

Food Sampling

Description: Sampling of prepacked and non prepacked foods for microbiological and chemical contamination

Food Standards

Description: Food Standards legislation relates to the composition, labelling and description applied to food.

Fraudster jailed for 'disgraceful behaviour in targeting elderly and vulnerable people'

Description: Tom Connors, 51, from 7 Shirenewton, was sentenced to two years in prison for fraud and unfair trading at Newport Crown Court on June 21st

HACCP

Description: food, safety, hazard, critical, control, hygiene

Have you heard of the rat scam or the courier scam?

Description: SRS is supporting this year's Scams Awareness campaign by highlighting the many scams reported to us by residents over the past few months.

Health & Safety

Description: health, safety, training, compliance, law, legal

Health and Safety

Description: Protect employees and those who may be exposed to risk, including the public, promote health and safety awareness and enhance safety in the workplace

Health and Safety Inspections and Advice

Description: Responsibilities for enforcing Health and Safety legislation is shared between a central government body called the Health and Safety Executive (HSE) and local authorities.

Healthy Options Award

Description: The Healthy Options Award has been developed to reward caterers throughout Wales who make it easier for their customers to make healthy choices when eating out.

HMO Licensing

Description: Houses in Multiple Occupation (HMO ) Licensing

HMO Licensing in Bridgend

Description: Houses in Multiple Occupation (HMO) Licensing in Bridgend - The law requires that certain types of rented property are licensed in order to meet standards that ensure a house is safe for the occupants

HMO Licensing in Cardiff

Description: The Housing Act 2004 aims to improve housing standards for tenants renting accommodation in the private rented sector.

HMO Licensing in The Vale Of Glamorgan

Description: HMO Licensing in The Vale Of Glamorgan - The law requires that certain types of rented property are licensed in order to meet standards that ensure a house is safe for the occupants

Holiday Caravan & Camping Sites

Description: caravan, rules, law, holiday, homes

Horses

Description: Information regarding Equine Identification Documents (Horse Passports) and fly grazing

Housing

Description: Housing

Intellectual Property (IP) crime / counterfeiting

Description: Intellectual Property (IP) crime / counterfeiting

Jewellery removed from sale after businesses fail to meet hallmarking requirements

Description: Shared Regulatory Services and the Assay Office have combined forces to check 300 items of jewellery for compliance with hallmarking laws

Landlord ordered to pay over £22,000 after poor management of properties in Cardiff

Description: Landlord ordered to pay over £22,000 after poor management of properties in Cardiff

Landlords

Description: If you rent out your property for domestic purposes you have various responsibilities.

Light Pollution

Description: Light pollution is any artificial light that is allowed to illuminate areas not intended to be lit. Light pollution can have a detrimental effect upon the local community and environment.

Llantwit Major kebab shop owner prosecuted

Description: Kebab shop owner prosecuted for using a deep fat fryer that posed a major safety risk.

Meet Our Primary Authority Partners

Description: Meet Our primary Authority Partners

Noise and Air Pollution

Description: Wide range of pollution service requests from commercial and domestic premises. Maintain various pollution monitoring programmes across Bridgend, Cardiff and the Vale of Glamorgan

Noise Pollution

Description: Investigate complaints of noise coming from domestic or commercial premises, under The Environmental Protection Act 1990, The Noise and Statutory Nuisance Act 1993, The Noise Act 1996, The Licensing Act 2003.

Odour and Dust Nuisance

Description: The Neighbourhood Services Team investigate complaints regarding odour and dust.

Penarth man prosecuted for selling counterfeit goods, unsafe cosmetics and hallmarking offences

Description: Shared Regulatory Services began investigating Sean Payter after receiving a complaint from the Assay Office

Pest Control

Description: Pest Control is dealt with by your local authority, they provide treatment for a variety of pests both indoors and outdoors

Petroleum and Explosives

Description: All petrol filling stations and businesses which dispense petroleum in Bridgend, Cardiff and the Vale of Glamorgan have to be licensed by each local authority.

Pollution Service Request Form

Description: Pollution Service Request Form

Port Health

Description: SRS acts as the Port Health Authority for Cardiff Airport, Barry Port, the Port of Cardiff and its district, including waters around the island of Flat Holm, Cardiff Bay, Penarth Marina and shipping using Penarth Pier.

Primary Authority

Description: Partnership between SRS and businesses which is recognised by the Secretary of State. Provide advice and support for Trading Standards, Environmental Health and Licensing regulation

Private hire drivers prosecuted

Description: Private hire taxi drivers prosecuted

Product Safety

Description: Product Safety

Public Consultation on Environmental Permit applications

Description: Public Consultation on Environmental Permit applications

Rats

Description: FInd out information relating to Rats in domestic buildings

Register a Food Business

Description: Registration of businesses carrying out food operations, this includes the storage, selling, preparation, cooking and distributing of food.

Rent Smart Wales

Description: Rent Smart Wales

Rogue trader sent to prison

Description: An independent surveyor examined the work and concluded that a consumer had been "overcharged by at least £16,000."

Scams

Description: A scam is an attempt by a person or organisation to mislead you into giving them money by telling you something which is not true.

Shisha businesses in Cardiff are being warned about unannounced inspections

Description: Shisha lounges or bars in Cardiff are being warned that they have to comply with smoke-free law or they face being prosecuted through the courts.

Single Use Carrier Bags Charge

Description: From 1 October 2011 the Single Use Carrier Bags Charge (Wales) Regulations came into force making Wales the first UK Country to charge for single use carrier bags.

Smoke Free Premises and Vehicles

Description: Smoking is illegal within public places and workplaces if these are wholly or substantially enclosed.

SRS awarded for anti-counterfeiting drive

Description: SRS awarded for anti-counterfeiting drive

SRS joins CIEH in highlighting the importance of environmental health

Description: The campaign looks to promote the work of EHPs across a range of vital policy areas

SRS prosecutes SA Brain after man suffers serious injuries

Description: A customer fell through an unlocked cellar door and was left with serious head injuries.

Student Housing

Description: Housing advice for students moving from halls to a house or living in private rented accommodation

Sunday Trading Laws

Description: Retailers in Bridgend, Cardiff and the Vale of Glamorgan who wish to trade on a Sunday will need to comply with the Sunday Trading Act 1994.

Takeaway owner ordered to pay over £7,000 for food hygiene offences

Description: Rat droppings, mouse droppings and accumulations of food debris and fat were found at Sicilian Pizza on Cowbridge Road East

Tattooing and Piercing

Description: Health and safety advice and guidance for tattoo and piercing including licensing and by-law compliance.

Tenants

Description: Shared Regulatory Service (SRS) can help you if you are a tenant living in a private rented property and are experiencing difficulties.

Trading Standards

Description: Promote, maintain and ensure a fair and equitable trading environment whilst protecting the interests of consumers and local businesses

Training Courses

Description: Training Courses

Training Courses

Description: Training courses offered by Shared Regulatory Services in Bridgend, Cardiff and the Vale of Glamorgan

Underage Sales and Age Restricted Goods

Description: A wide range of consumer products are age restricted to ensure that they are only sold to consumers who are old enough to purchase them on health and safety grounds.

Use of External Speakers in Business Premises

Description: Shared Regulatroy Services (SRS) has powers to regulate the use of external speakers in business premises shall cease at 9pm.

Vale Residents Warned about Council Tax Scam

Description: Residents are being warned about scams seemingly offering a number of Council Tax services in order to obtain payment details.

Vydex Corporation benefits from SRS's advice and training packages

Description: Sports nutrition company tell us more about why they chose Primary Authority to support their business

Wales Illegal Money Lending Unit (WIMLU)

Description: The Wales Illegal Money Lending Unit (WIMLU) targets illegal money lenders, more commonly known as loan sharks.

Water Quality

Description: Water quality information and guidance for mains and private supplys.

Weights and Measures

Description: Shared Regulatory Services is responsible for metrology, traditionally known as weights and measures, and is responsible for enforcing the Weights and Measures Act 1985.

Workplace injuries, incidents and accidents

Description: All employers and other 'responsible persons' have a duty to report certain accidents, occupational diseases and dangerous occurrences which occur in the workplace.

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Civic Offices, Holton Road, Barry, CF63 4RU
Phone: 0300 123 6696
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