In This Section

A to Z

£2,424 of nitrous oxide taken off the streets of Cardiff

Description: Capsules of nitrous oxide have been taken off the streets of Cardiff after a successful forfeiture order

A few simple steps can help older people to protect themselves from online crime and scams

Description: With more older people using computers, tablets and smartphones as a result of the Covid-19 pandemic, it's crucial that older people take a few simple steps so they can stay safe online.

A notice for all bird keepers and the public on Avian Influenza

Description: We would like to remind all bird keepers of the need to maintain the highest standards of biosecurity to prevent the introduction of disease, and to report any clinical signs indicative of avian influenza in poultry.

Advice and information for Hackney Carriage and private hire drivers in relation to Coronavirus

Description: We have received calls asking whether Hackney Carriage and private hire drivers can refuse to carry certain passengers through fear of infection.

Advice for businesses reopening outdoor hospitality venues

Description: From Monday 26th April, outdoor areas at hospitality venues in Wales can reopen after being closed for months due to covid restrictions.

Advice for pet owners in light of the coronavirus pandemic

Description: There is currently no evidence to suggest that pets can be carriers, but we would advise you to maintain good hygiene practices

Air Monitoring

Description: Air Monitoring

Air Monitoring - Annual Statistics

Description: Air Monitoring Annual Statistics

Air Quality and Pollution

Description: Manage air quality, regulate industrial emissions and investigate air pollution complaints in Bridgend, Cardiff and the Vale of Glamorgan

Air Quality Monitoring

Description: Annual Air Pollution Map

Allergy Awareness

Description: allergen, training, trading, standards, legal

Animal Disease

Description: Monitoring animals for signs of disease, and following good farming practices are essential ways of reducing the risk and preventing the spread of disease.

Animal Feed Hygiene

Description: Shared Regulatory Services work in partnership with the Food Standards Agency (FSA) to enforce animal feed hygiene legislation at agricultural and stockholding premises

Animal Health and Welfare

Description: Shared Regulatory Services, working in partnership with the Welsh Government (WG) and the Animal & Plant Health Agency (APHA), is responsible for the enforcement of animal health and welfare legislation at agricultural and stockholding premises in Bridgend, Cardiff and the Vale of Glamorgan.

Animal Movements and Records

Description: The movement of certain species of farm animals requires licenses to accompany their movement.

Animal Welfare

Description: Any person responsible or in charge of an animal whether or not on a permanent or temporary basis has a duty under the Animal Welfare Act 2006 to ensure the needs of the animal are met.

Approved Premises

Description: Advice and guidance for food premises requesting approval, Inspection and enforcement within approved premises and the Granting of approvals of food business (full and conditional).

Attempted dog thefts being reported to us

Description: You may have noticed that a number dog thefts and attempted dog thefts are being reported

Avian Influenza – Notice for all Bird Keepers and the Public

Description: Following the update that was sent to you in December 2020, the compulsory housing measures are being lifted on 31st March 2021.

Bonvilston man receives prison sentence and lifetime ban for animal cruelty offences

Description: A horse trader and breeder has been convicted of causing unnecessary suffering to horses and sheep following a successful prosecution by the Vale of Glamorgan Council

Business Advice

Description: All businesses, irrespective of size, are subject to a vast array of legislation designed to protect the consumer.

Cardiff business fined for selling Halloween contact lenses

Description: Health and beauty business sold contact lenses which should have only been supplied by a registered optometrist.

Cockroach infestation found at City Road café and takeaway

Description: A married couple have been ordered to pay over £2,000 at Cardiff Magistrates' Court on July 9th after a cockroach infestation was found at their café - Mr Tikka - on City Road last year.

Cold calling trader fined for failing to give cancellation rights to consumer

Description: Home improvement trader from Pontypool prosecuted for failing to provide a consumer with cancellation rights

Common Law Nuisance and Statutory Nuisance

Description: Shared Regulatory Services (SRS) has powers to deal with some types of nuisance. SRS may be able to help where a member of the public suffers nuisance caused by smell, smoke, noise or dust.

Communicable Disease and Food Poisoning

Description: Communicable Disease

Company behind the Coyote Ugly Saloon in Cardiff fined £66,000 at Cardiff Magistrates Court

Description: The case related to two separate incidents involving staff members injuring themselves after dancing on a bar

Considerations for opening outdoor spaces in Pubs, Bars, Cafes, Restaurants

Description: As lockdown restrictions start to be lifted and premises begin to re-open, we have collated guidance from Welsh Government and regulators to support businesses during this period.

Construction Site Advice

Description: Construction Site Advice

Consumer Advice

Description: When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader.

Contact us about Covid-19 matters

Description: Contact us regarding any matters relating to Covid19 that fall within our remit

Contaminated Land

Description: Under the legislation the council is required to inspect the land in the county borough to identify sites which, due to their historical use, may have given rise to land contamination which could cause harm to human health or the environment.

Cooling Towers

Description: Poor maintenance of wet cooling systems may give rise to the conditions in which outbreaks of Legionnaires' disease can occur.

Coronavirus: Animal Health

Description: We are frequently updating our website with advice to animal owners and farmers to help during the cornavirus pandemic.

Coronavirus: Food Safety

Description: Food Safety advice for businesses in relation to coronavirus

Coronavirus: Health & Safety

Description: Health & Safety advice on Coronavirus

Coronavirus: Hospitality

Description: Advice and guidance on Covid19 requirements, restrictions and measures for the hospitality sector, which includes pubs, bars, restaurants and cafes.

Coronavirus: Housing

Description: Information and advice in relation to coronavirus for residents that live in rented accommodation, landlord advice, mortgage and debt and empty homes

Coronavirus: Livestock (Animal Health)

Description: The amended The Health Protection (Coronavirus Restrictions) (Wales) Regulations implemented from Tuesday 7th April specifically permit the operation of livestock markets

Coronavirus: Pollution Control (Noise & Air)

Description: Advice and Guidance on Noise Complaints during Coronavirus

Coronavirus: Scams

Description: Advice and guidance on avoiding scams relating to coronavirus

Coronavirus: What you need to know

Description: The novel coronavirus, COVID-19, situation is changing every day. A daily update is available from Public Health England and Public Health Wales

Courier scams may be on the increase during COVID pandemic

Description: Residents are being urged to look out for a well known scam known as a 'courier scam'.

Covid19 guidance for businesses in the health and beauty sector

Description: Businesses in the health and beauty sector are under a legal duty to take reasonable measures under the Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020

Dog and Animal Wardens

Description: Work to ensure the public are safe from stray and dangerous dogs, stray livestock and animals. Also provide information and education on responsible ownership

Doorstep Crime

Description: Shared Regulatory Services is committed to protecting consumers from detriment and tackling rogue trading practices. In order to achieve this we work with partner agencies across Bridgend, Cardiff and the Vale of Glamorgan.

Empty Homes

Description: Management of empty properties in Bridgend, Cardiff and Vale of Glamorgan

Enhanced Cleaning and Disinfection Procedures for Virus Contamination

Description: The infection risk from COVID-19 following contamination of the environment decreases over time. Take a look at the advice we can offer on controlling the risk of coronavirus

Environmental Health

Description: Environmental Health

Environmental Permitting

Description: Environmental Permitting

Environmental Permitting Regime

Description: To make sure we protect the environment and air quality, some activities, such as paint production or dry cleaning require a permit.

Event Catering

Description: If you are a caterer looking to trade in Bridgend, The Vale of Glamorgan or Cardiff from a market stall, mobile food unit or use Council's catering facilities, you must comply with food hygiene legislation.

Fair Trading

Description: Shared Regulatory Services ensures that residents of Bridgend, Cardiff and the Vale of Glamorgan get a 'fair deal' by enforcing a wide range of legislation relating to pricing, and the description of goods, services and property.

FarmWell

Description: FarmWell is a new online resources hub full of the most useful information to help keep your farm business, and yourself, resilient through changing times and help you plan positively for the future.

Food and Hygiene Complaints

Description: Advice and guidance for members of the public about food and hygiene complaints.

Food and Safety News

Description: Food and Safety News

Food company and its directors receive hefty fines for breaching food hygiene laws

Description: Business owners failed to comply with two hygiene improvement notices

Food Hygiene & Standards

Description: Any premises which stores, prepares, produces, cooks or sells food in Bridgend, Cardiff or the Vale of Glamorgan must comply with the current food safety legislation

Food Hygiene Advice Visits

Description: Advice for food businesses in relation to compliance with food hygiene law and achieving the best Food Hygiene Rating

Food Inspections

Description: Authorised Officers have a right to enter and inspect a food business at all reasonable hours without making an appointment and usually come without advance notice.

Food Safety and Hygiene

Description: Food, safety, hygiene, training, law

Food Safety and Hygiene

Description: If you run, or plan to run a food business it is essential you have a good knowledge of food hygiene and food safety.

Food Safety Management

Description: Hazard Analysis and Critical Control Point (HACCP) is a system that helps food business operators look at how they handle food and introduces procedures to make sure the food produced is safe to eat.

Food Sampling

Description: Sampling of prepacked and non prepacked foods for microbiological and chemical contamination

Food Standards

Description: Food Standards legislation relates to the composition, labelling and description applied to food.

Former owner of city restaurant ordered to pay over £1000 for food hygiene offences

Description: Former owner of a well-known restaurant on Wellfield Road in Cardiff has been fined over £1000 for a string of food hygiene offences.

Free PPE to help keep taxi and private hire drivers safe

Description: DATE EXTENDED TO MARCH 26th: People who drive taxis and private hire vehicles offered free PPE equipment to help keep them safe against the spread of Covid-19

German cockroach infestation found at Cardiff takeaway

Description: A cockroach was found next to an open bag of flour, dirt and grime on the floor, walls and equipment, as well as open waste bags dumped in food preparation areas.

HACCP

Description: food, safety, hazard, critical, control, hygiene

Health & Safety within the Workplace

Description: health, safety, training, compliance, law, legal

Health and Safety

Description: Protect employees and those who may be exposed to risk, including the public, promote health and safety awareness and enhance safety in the workplace

Health and Safety Inspections and Advice

Description: Responsibilities for enforcing Health and Safety legislation is shared between a central government body called the Health and Safety Executive (HSE) and local authorities.

Healthy Options Award

Description: The Healthy Options Award has been developed to reward caterers throughout Wales who make it easier for their customers to make healthy choices when eating out.

HMO Licensing

Description: Houses in Multiple Occupation (HMO ) Licensing

HMO Licensing in Bridgend

Description: Houses in Multiple Occupation (HMO) Licensing in Bridgend - The law requires that certain types of rented property are licensed in order to meet standards that ensure a house is safe for the occupants

HMO Licensing in Cardiff

Description: The Housing Act 2004 aims to improve housing standards for tenants renting accommodation in the private rented sector.

HMO Licensing in The Vale Of Glamorgan

Description: HMO Licensing in The Vale Of Glamorgan - The law requires that certain types of rented property are licensed in order to meet standards that ensure a house is safe for the occupants

Holiday Caravan & Camping Sites

Description: caravan, rules, law, holiday, homes

Horses

Description: Information regarding Equine Identification Documents (Horse Passports) and fly grazing

Housing

Description: Housing

Housing Service Request Form

Description: Housing Service Request Form

How to help keep dogs calm at this time of year

Description: We are working alongside RSPCA Cymru to remind pet owners of the simple steps to help ensure that dogs remain as safe, calm and relaxed as possible.

Illicit tobacco seller has over £7000 in cash seized from his Cardiff shop

Description: Cardiff shop owner prosecuted after Trading Standards Officers found a large stash of tobacco, and cash, at his shop.

Improvement Notices Served

Description: The following notices have been served under the Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020

Infection Control

Description: Infection Control training course

Intellectual Property (IP) crime / counterfeiting

Description: Intellectual Property (IP) crime / counterfeiting

Is your business Covid-19 Secure?

Description: Everyone is required to play their part in maintaining the relaxation of restrictions and prevent further lockdown measures.

Kenfig Hill plumbing business is now approved by trading standards

Description: A plumbing business from Bridgend has become the latest member of a scheme which gives the stamp of approval from Trading Standards

Landlords

Description: If you rent out your property for domestic purposes you have various responsibilities.

Light Pollution

Description: Light pollution is any artificial light that is allowed to illuminate areas not intended to be lit. Light pollution can have a detrimental effect upon the local community and environment.

Loan Shark Unit would like to speak to Reddit borrowers

Description: Recent research commissioned by The Wales Illegal Money Lending Unit reveals that Welsh citizens are using Reddit to look for loans from other users to make ends meet.

Meet Our Primary Authority Partners

Description: Meet Our primary Authority Partners

More than 20 food items found for sale beyond expiry dates at Bridgend shop

Description: A shop owner from Bridgend has been found guilty of selling food beyond their 'use by' dates, potentially causing harm to customers in the process.

Mouse infestation found in Cardiff bakery flour store room

Description: Dirty walls, mould and wide spread infestation of mice found at Allen's Bakery in Roath

Multi-Use Community Centres

Description: The requirement that multi-use community centres should remain closed unless providing an essential voluntary service or a public service has been removed

Noise and Air Pollution

Description: Wide range of pollution service requests from commercial and domestic premises. Maintain various pollution monitoring programmes across Bridgend, Cardiff and the Vale of Glamorgan

Noise nuisance: A guide on how to take your own action

Description: In cases where noise nuisance cannot be substantiated, you are able to take your own action under Section 82 of the Environmental Protection Act 1990

Noise Pollution

Description: Investigate complaints of noise coming from domestic or commercial premises, under The Environmental Protection Act 1990, The Noise and Statutory Nuisance Act 1993, The Noise Act 1996, The Licensing Act 2003.

Odour and Dust Nuisance

Description: The Neighbourhood Services Team investigate complaints regarding odour and dust.

Online loan sharks are circling on Facebook, Instagram and Snapchat this Christmas

Description: Loan sharks are turning to social media to hook people into a cycle of dangerous debt

Owners of crowing cockerels and a noisy dog both fined for failing to deal with noise disturbance issues

Description: The owner of several cockerels who crowed daily from 4am has been fined after failing to stop the birds from disturbing residents living nearby.

Penarth man prosecuted for incorrectly storing fireworks

Description: Significant fine for business man for failing to properly store fireworks following a successful trading standards investigation

Pest Control

Description: Pest Control is dealt with by your local authority, they provide treatment for a variety of pests both indoors and outdoors

Petroleum and Explosives

Description: All petrol filling stations and businesses which dispense petroleum in Bridgend, Cardiff and the Vale of Glamorgan have to be licensed by each local authority.

Pollution Service Request Form

Description: Pollution Service Request Form

Port Health

Description: SRS acts as the Port Health Authority for Cardiff Airport, Barry Port, the Port of Cardiff and its district, including waters around the island of Flat Holm, Cardiff Bay, Penarth Marina and shipping using Penarth Pier.

Primary Authority

Description: Partnership between SRS and businesses which is recognised by the Secretary of State. Provide advice and support for Trading Standards, Environmental Health and Licensing regulation

Product Safety

Description: Product Safety

Public Consultation on Environmental Permit applications

Description: Public Consultation on Environmental Permit applications

Rats

Description: FInd out information relating to Rats in domestic buildings

Register a Food Business

Description: Registration of businesses carrying out food operations, this includes the storage, selling, preparation, cooking and distributing of food.

Rent Smart Wales

Description: Rent Smart Wales

Reports of door to door rogues offering 'Coronavirus test kits' in Cardiff

Description: Reports of residents in North Cardiff being door knocked and offered home Coronavirus testing.

Rogue trader faces more than 3 years in prison for defrauding elderly residents in Bridgend and Cardiff

Description: A Bridgend individual callously targeted four older residents, convincing them that they needed roofing and other work completed at their properties.

Routine food safety inspections to resume across Bridgend, Cardiff and the Vale

Description: With the gradual lifting of restrictions and reopening of food businesses, food safety officers will begin routine food inspections again.

Scams

Description: A scam is an attempt by a person or organisation to mislead you into giving them money by telling you something which is not true.

Shoddy roofing work results in Bridgend business reimbursing customer

Description: The owner of a roofing business in Bridgend has been fined and made to refund a customer he left out of pocket and with a leaking roof,

Single Use Carrier Bags Charge

Description: From 1 October 2011 the Single Use Carrier Bags Charge (Wales) Regulations came into force making Wales the first UK Country to charge for single use carrier bags.

Smoke Free Premises and Vehicles

Description: Smoking is illegal within public places and workplaces if these are wholly or substantially enclosed.

SRS forms Primary Authority partnership with national vocational training provider

Description: Shared Regulatory Services has recently agreed a formal partnership with a well-known Cardiff based training company.

Stop Doorstep Rogue Traders...the crime that preys on the vulnerable in their own homes.

Description: Anonymously report incidents and information to Crimestoppers online and on the phone

Student Housing

Description: Housing advice for students moving from halls to a house or living in private rented accommodation

Sunday Trading Laws

Description: Retailers in Bridgend, Cardiff and the Vale of Glamorgan who wish to trade on a Sunday will need to comply with the Sunday Trading Act 1994.

Suspended jail term for rogue trader

Description: A roofer who misled customers and took thousands of pounds without completing or carrying out work has pleaded guilty to committing fraud

Suspended sentence for Bridgend rogue trader

Description: Rogue trader who took £6,000 from an elderly Bridgend resident found guilty

Tattoo artists and body piercers invited to Welsh Government webinar

Description: The webinar will provide practical advice and support on what practitioners need to do to restart operations during the COVID-19 pandemic in accordance with the guidance.

Tattooing and Piercing

Description: Health and safety advice and guidance for tattoo and piercing including licensing and by-law compliance.

Tell us what you think

Description: We are always keen to improve the services we provide and value the feedback we receive.

Tenants

Description: Shared Regulatory Service (SRS) can help you if you are a tenant living in a private rented property and are experiencing difficulties.

The Management of Mothballed / Low Occupancy Buildings during the COVID-19 Emergency Period

Description: The Management of Mothballed / Low Occupancy Buildings during the COVID-19 Emergency Period

Trading Standards

Description: Promote, maintain and ensure a fair and equitable trading environment whilst protecting the interests of consumers and local businesses

Trading Standards warning to businesses selling illicit tobacco after shop owner is fined

Description: Cardiff shop owner prosecuted after Trading Standards Officers found him to be selling fake cigarettes.

Training Courses

Description: Training courses offered by Shared Regulatory Services in Bridgend, Cardiff and the Vale of Glamorgan

Training Courses

Description: Training Courses

Travel to Wales from South African countries / South America

Description: There are no longer any categories of person who are exempt from the requirement to self-isolate when travelling from these countries.

Underage Sales and Age Restricted Goods

Description: A wide range of consumer products are age restricted to ensure that they are only sold to consumers who are old enough to purchase them on health and safety grounds.

Updated guidance for the hospitality sector

Description: The Regulations affecting the hospitality sectorhave changed from those in force since thefirebreak was introduced on the 23rd October.

Urgent warning to employers and businesses around the high infection rates of Covid19 amongst staff

Description: COVID-19 rates in South Wales are currently the highest in the UK. The risk of infected but asymptomatic people in the workplace is therefore high.

Use of External Speakers in Business Premises

Description: Shared Regulatroy Services (SRS) has powers to regulate the use of external speakers in business premises shall cease at 9pm.

Wales Illegal Money Lending Unit (WIMLU)

Description: The Wales Illegal Money Lending Unit (WIMLU) targets illegal money lenders, more commonly known as loan sharks.

Warning about gift card scams in the run up to Christmas

Description: We have recently been made aware of residents being asked to buy gift cards as a means to pay for debt or fines

Warning about scams relating to the Covid-19 vaccination programme

Description: One resident received a text message purporting to be from the NHS stating she could apply for her vaccination.

Warning to consumers about online puppy scams

Description: Consumers are being advised to proceed with caution when considering purchasing a puppy or a dog advertised on various websites

Water Quality

Description: Water quality information and guidance for mains and private supplys.

We all have a role to play in protecting older people from abuse

Description: Action group is urging the public to report any concerns they may have if they fear an older person may be at risk of or is experiencing abuse.

Weights and Measures

Description: Shared Regulatory Services is responsible for metrology, traditionally known as weights and measures, and is responsible for enforcing the Weights and Measures Act 1985.

Workplace injuries, incidents and accidents

Description: All employers and other 'responsible persons' have a duty to report certain accidents, occupational diseases and dangerous occurrences which occur in the workplace.

You're not alone. We're here for you and we can help and support you.

Description: Organisations have joined forces to ensure that older people can get the support they need to keep them safe and protected during this difficult time.

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Address:
Civic Offices, Holton Road, Barry, CF63 4RU
Phone: 0300 123 6696
Send us an email using our online form

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