In This Section

A to Z

About SRS Wales

Description: Shared Regulatory Services information and service plans

Air Quality and Pollution

Description: Manage air quality, regulate industrial emissions and investigate air pollution complaints in Bridgend, Cardiff and the Vale of Glamorgan

Air Quality Monitoring

Description: Annual Air Pollution Map

Allergy Awareness

Description: allergen, training, trading, standards, legal

Animal boarding

Description: If you want to run an animal boarding establishment including a day care animal service for cats or dogs you will need a licence

Animal Disease

Description: Monitoring animals for signs of disease, and following good farming practices are essential ways of reducing the risk and preventing the spread of disease.

Animal Feed Hygiene

Description: Shared Regulatory Services work in partnership with the Food Standards Agency (FSA) to enforce animal feed hygiene legislation at agricultural and stockholding premises

Animal Health and Welfare

Description: Shared Regulatory Services, working in partnership with the Welsh Government (WG) and the Animal & Plant Health Agency (APHA), is responsible for the enforcement of animal health and welfare legislation at agricultural and stockholding premises in Bridgend, Cardiff and the Vale of Glamorgan.

Animal licenses

Description: We issue licences for businesses where animals are kept or cared for

Animal Movements and Records

Description: The movement of certain species of farm animals requires licenses to accompany their movement.

Animal Welfare

Description: Any person responsible or in charge of an animal whether or not on a permanent or temporary basis has a duty under the Animal Welfare Act 2006 to ensure the needs of the animal are met.

Approved Premises

Description: Advice and guidance for food premises requesting approval, Inspection and enforcement within approved premises and the Granting of approvals of food business (full and conditional).

Asda fined £640,000 for selling out-of-date food at two Cardiff locations

Description: Asda Stores Ltd has been ordered to pay over £655,000 after pleading guilty to selling food past its use-by-date at two of its Cardiff branches.

Attempted dog thefts being reported to us

Description: You may have noticed that a number dog thefts and attempted dog thefts are being reported

Before reporting a noise problem

Description: Our experience shows that often the person causing the noise is not aware of the impact it is having on others.

Beware bogus 'animal wardens' going door to door

Description: We urge residents to report suspicious individuals going door to door, posing as council animal wardens.

Beware bogus charity workers going door to door

Description: We urge residents to be aware of individuals going door to door, posing as charity volunteers. These individuals may ask you for donations or other personal information.

Bluetongue serotype 3 (BTV-3) identified in sheep in Gwynedd

Description: This is the first time Bluetongue-3 has been found in Wales and follows BTV-3 cases being detected in the east of England over the last month.

Business Advice

Description: All businesses, irrespective of size, are subject to a vast array of legislation designed to protect the consumer.

Cardiff landlord loses appeal after £37,000 fine

Description: A Cardiff landlord who was fined £37,000 for severe safety violations at his rented property in Broadway, Adamsdown, has had an appeal against the fine rejected, and now faces a bill of just over £42,521, to be paid within six months.

Cardiff restaurant fined for rodent infestation

Description: A Cardiff restaurant has been hit with fines totalling £16,000 after inspectors discovered an active mice infestation and multiple food hygiene violations.

Common Law Nuisance and Statutory Nuisance

Description: Shared Regulatory Services (SRS) has powers to deal with some types of nuisance. SRS may be able to help where a member of the public suffers nuisance caused by smell, smoke, noise or dust.

Communicable Disease and Food Poisoning

Description: Communicable Disease

Construction and demolition work

Description: Construction Site Advice

Consumer Advice

Description: When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader.

Contaminated Land

Description: Under the legislation the council is required to inspect the land in the county borough to identify sites which, due to their historical use, may have given rise to land contamination which could cause harm to human health or the environment.

Cooling Towers

Description: Poor maintenance of wet cooling systems may give rise to the conditions in which outbreaks of Legionnaires' disease can occur.

Dangerous wild animals

Description: If you keep an animal that is classed as dangerous, wild or exotic you will need a licence.

Dog and Animal Wardens

Description: Work to ensure the public are safe from stray and dangerous dogs, stray livestock and animals. Also provide information and education on responsible ownership

Dog breeders

Description: If you breed dogs and then sell the puppies you are running a dog breeding business

Doorstep Crime

Description: Shared Regulatory Services is committed to protecting consumers from detriment and tackling rogue trading practices. In order to achieve this we work with partner agencies across Bridgend, Cardiff and the Vale of Glamorgan.

Empty Homes

Description: Management of empty properties in Bridgend, Cardiff and Vale of Glamorgan

Empty Homes Bridgend

Description: Empty Homes Bridgend

Empty Homes Cardiff

Description: Empty Homes in Cardiff

Empty Homes Vale of Glamorgan

Description: Empty Homes Vale of Glamorgan

Environmental Health

Description: Environmental Health

Environmental Permitting

Description: Environmental Permitting

Environmental Permitting Regime

Description: To make sure we protect the environment and air quality, some activities, such as paint production or dry cleaning require a permit.

Event Catering

Description: If you are a caterer looking to trade in Bridgend, The Vale of Glamorgan or Cardiff from a market stall, mobile food unit or use Council's catering facilities, you must comply with food hygiene legislation.

Fair Trading

Description: Shared Regulatory Services ensures that residents of Bridgend, Cardiff and the Vale of Glamorgan get a 'fair deal' by enforcing a wide range of legislation relating to pricing, and the description of goods, services and property.

FarmWell

Description: FarmWell is a new online resources hub full of the most useful information to help keep your farm business, and yourself, resilient through changing times and help you plan positively for the future.

Food and Hygiene Complaints

Description: Advice and guidance for members of the public about food and hygiene complaints.

Food and Safety News

Description: Food and Safety News

Food Hygiene & Standards

Description: Any premises which stores, prepares, produces, cooks or sells food in Bridgend, Cardiff or the Vale of Glamorgan must comply with the current food safety legislation

Food Hygiene Advice Visits

Description: Advice for food businesses in relation to compliance with food hygiene law and achieving the best Food Hygiene Rating

Food Hygiene Rating Scheme

Description: Food Hygiene Rating Scheme

Food Inspections

Description: Authorised Officers have a right to enter and inspect a food business at all reasonable hours without making an appointment and usually come without advance notice.

Food safety advice during summer months

Description: To keep your family safe when outside having a BBQ, picnic or PYO fruit, here's some useful tips to help you enjoy your summer.

Food Safety and Hygiene

Description: If you run, or plan to run a food business it is essential you have a good knowledge of food hygiene and food safety.

Food Safety and Hygiene

Description: Food Safety training courses delivered by SRS

Food Safety Management

Description: Hazard Analysis and Critical Control Point (HACCP) is a system that helps food business operators look at how they handle food and introduces procedures to make sure the food produced is safe to eat.

Food Sampling

Description: Sampling of prepacked and non prepacked foods for microbiological and chemical contamination

Food Standards

Description: Food Standards legislation relates to the composition, labelling and description applied to food.

HACCP

Description: food, safety, hazard, critical, control, hygiene

Health & safety of workers who drive or ride for work

Description: If you any have any workers who drive vehicles; ride powered two-wheelers (e.g. motorcycles, mopeds, and scooters) or bicycles as part of their work activity, you must manage any risks to their health and safety whilst at work.

Health & Safety within the Workplace

Description: health, safety, training, compliance, law, legal

Health and Safety

Description: Protect employees and those who may be exposed to risk, including the public, promote health and safety awareness and enhance safety in the workplace

Health and Safety Guidance

Description: Guidance on health and safety matters

Health and Safety Law Explained

Description: Responsibilities for enforcing Health and Safety legislation is shared between a central government body called the Health and Safety Executive (HSE) and local authorities.

Healthy Options Award

Description: The Healthy Options Award has been developed to reward caterers throughout Wales who make it easier for their customers to make healthy choices when eating out.

Highfield Level 1 Award in Food Safety in Catering (RQF)

Description: By law, food business operators must ensure that food handlers receive the appropriate supervision and training in food hygiene.

Highfield Level 3 Award in Food Safety for Catering (RQF)

Description: This qualification is aimed at those working in the catering industry who are at, or wish to progress to, a higher or supervisory level.

Highly Pathogenic Avian Influenza Update

Description: On 24 June, the Chief Veterinary Officer for Wales has unfortunately confirmed two cases of Highly Pathogenic Avian Influenza (HPAI).

HMO Licensing

Description: Houses in Multiple Occupation (HMO ) Licensing

HMO Licensing in Bridgend

Description: Houses in Multiple Occupation (HMO) Licensing in Bridgend - The law requires that certain types of rented property are licensed in order to meet standards that ensure a house is safe for the occupants

HMO Licensing in Cardiff

Description: The Housing Act 2004 aims to improve housing standards for tenants renting accommodation in the private rented sector.

HMO Licensing in the Vale of Glamorgan

Description: HMO Licensing in The Vale Of Glamorgan - The law requires that certain types of rented property are licensed in order to meet standards that ensure a house is safe for the occupants

Holiday Caravan & Camping Sites

Description: caravan, rules, law, holiday, homes

Horses

Description: Information regarding Equine Identification Documents (Horse Passports) and fly grazing

Housing

Description: Housing

Housing Service Request Form

Description: Housing Service Request Form

How Safe is Your Commercial Coffee Machine?

Description: We've put together some useful advice for businesses, in particular users of installed commercial coffee machines, and owners of mobile equivalents.

How to help keep dogs calm at this time of year

Description: With Halloween, Bonfire Night and New Year celebrations fast approaching, we are working alongside RSPCA Cymru to remind pet owners of the simple steps to help ensure that dogs remain as safe, calm and relaxed as possible.

How to manage and control the risks associated with reinforced autoclaved aerated concrete

Description: RAAC (reinforced autoclaved aerated concrete) is a lightweight form of concrete used in roof, floor, cladding and wall construction in the UK from the mid-1950s to the mid-1980.

Infection Control

Description: Infection Control training course

Infection Prevention and Control for Special Procedures Practitioners

Description: Covers the principles of infection control through application of the 'chain of infection' and the 'standard infection control precautions' for Special Procedures Practitioners

Intellectual Property (IP) crime / counterfeiting

Description: Intellectual Property (IP) crime / counterfeiting

Landlords

Description: If you rent out your property for domestic purposes you have various responsibilities.

Latest update on XL Bully's

Description: The ban on XL Bully dogs, introduced last year, came into force on 1st February 2024

Lead Exposure – Indoor Rifle Ranges

Description: Lead is a naturally occurring toxic metal found in the earth's crust that has many uses, including in the manufacture of ammunition

Lead Exposure from Indoor Airgun Ranges at Dual Use Facilities

Description: Lead is a naturally occurring toxic metal found in the earth's crust that has many uses, including in the manufacture of ammunition

Light Pollution

Description: Light pollution is any artificial light that is allowed to illuminate areas not intended to be lit. Light pollution can have a detrimental effect upon the local community and environment.

Managing the Risk of Ringworm in Hairdressing and Barbering

Description: Ringworm of the scalp area, or Tinea capitis, is a fungal infection that can spread easily in the hairdressing and barbering industry if poor infection control measures are being used.

Meet Our Primary Authority Partners

Description: Meet Our primary Authority Partners

Minimum Energy Efficiency Standards

Description: We are committed to helping the Welsh Government achieve their objectives to reduce fuel poverty and the number of inadequate energy efficient homes being rented in Wales.

New mandatory biosecurity and housing measures for all poultry and captive birds in Wales

Description: The measures will be introduced on 2nd December 2022, following a decision by the interim Chief Veterinary Officer for Wales.

Night Time Noise Service – Cardiff Council residents

Description: Shared Regulatory Services delivers a Night Time Noise Service on behalf of Cardiff Council for its residents.

Noise and Air Pollution

Description: Wide range of pollution service requests from commercial and domestic premises. Maintain various pollution monitoring programmes across Bridgend, Cardiff and the Vale of Glamorgan

Noise nuisance: A guide on how to take your own action

Description: In cases where noise nuisance cannot be substantiated, you are able to take your own action under Section 82 of the Environmental Protection Act 1990

Noise Pollution

Description: Advice and guidance to residents on matters relating to noise, including what we can and cannot help you with

Norovirus: Deep Cleaning and Disinfection Procedures

Description: Here's some andy advice for businesses on tackling Norovirus throughout the year, but particularly during the winter months

Odour and Dust Nuisance

Description: The Neighbourhood Services Team investigate complaints regarding odour and dust.

'Oldest Loan Shark in the UK' ordered to pay over £173,000 by Cardiff Court

Description: An 83-year-old loan shark has been ordered to pay back over £173,000 of her ill-gotten gains, with more than £35,000 returned to her victims in compensation

Organised Crime Group sentenced to a total of 25 years of immediate imprisonment and 9 years as a suspended sentence

Description: Members of a South Wales Organised Crime Group (OCG) which sold illegal tobacco, cigarettes and Nitrous Oxide while money-laundering more than £1.5m were sentenced today to a total of 25 years of immediate imprisonment and 9 years as suspended sentences, at Swansea Crown Court.

Performing Animals

Description: If you exhibit, use or train performing animals you need to register with us.

Pest Control

Description: Pest Control is dealt with by your local authority, they provide treatment for a variety of pests both indoors and outdoors

Petroleum and Explosives

Description: All petrol filling stations and businesses which dispense petroleum in Bridgend, Cardiff and the Vale of Glamorgan have to be licensed by each local authority.

Podcasts

Description: We want to make information and advice on all regulatory matters as easy as possible to access, which is why we've launched our new 'Ask the Regulator' podcast

Pollution Service Request Form

Description: Pollution Service Request Form

Port Health

Description: SRS acts as the Port Health Authority for Cardiff Airport, Barry Port, the Port of Cardiff and its district, including waters around the island of Flat Holm, Cardiff Bay, Penarth Marina and shipping using Penarth Pier.

Porthcawl trader took payment from customer for motor warranty which never existed

Description: A Trading Standards investigation found Mr Liam Thomas caused a loss of more than £300 to a local resident

Primary Authority

Description: Partnership between SRS and businesses which is recognised by the Secretary of State. Provide advice and support for Trading Standards, Environmental Health and Licensing regulation

Product Safety

Description: Product Safety

Public Consultation on Environmental Permit applications

Description: Public Consultation on Environmental Permit applications

Rats

Description: FInd out information relating to Rats in domestic buildings

Register a Food Business

Description: Registration of businesses carrying out food operations, this includes the storage, selling, preparation, cooking and distributing of food.

Rent Smart Wales

Description: Rent Smart Wales

Report Noise Pollution

Description: Before you report a noise problem to us, you should try to deal with the problem in person first

RIDDOR advice for businesses

Description: If someone has died or been injured because of a work-related accident, this may have to be reported. Not all accidents need to be reported, other than for certain gas incidents.

Riding establishments

Description: Stables which hire out horses or ponies for riding or instruction must be licensed by us

Safe shellfish handling

Description: Handling and serving live oysters is different to handling and serving other ready-to-eat foods. You need to ensure that shellfish remain alive until either eaten or cooked so the quality does not start to deteriorate.

Scams

Description: A scam is an attempt by a person or organisation to mislead you into giving them money by telling you something which is not true.

Seagulls: Pest Control Advice

Description: Advice and information for residents on how to treat seagulls

Single Use Carrier Bags Charge

Description: From 1 October 2011 the Single Use Carrier Bags Charge (Wales) Regulations came into force making Wales the first UK Country to charge for single use carrier bags.

Skin piercing treatments

Description: Guidance on skin piercing treatments and special procedures licensing

Smoke Free Premises and Vehicles

Description: Smoking is illegal within public places and workplaces if these are wholly or substantially enclosed.

Student Housing

Description: Housing advice for students moving from halls to a house or living in private rented accommodation

Sunday Trading Laws

Description: Retailers in Bridgend, Cardiff and the Vale of Glamorgan who wish to trade on a Sunday will need to comply with the Sunday Trading Act 1994.

Take steps to protect yourself from e-bike and e-scooter battery fire risks

Description: While most e-bikes, e-scooters and their batteries are safe when used correctly, lithium-ion batteries can cause serious fires, particularly if of poor quality, when damaged or improperly used.

Tell us what you think

Description: We are always keen to improve the services we provide and value the feedback we receive.

Tenants

Description: Shared Regulatory Service (SRS) can help you if you are a tenant living in a private rented property and are experiencing difficulties.

The Renting Homes (Wales) Act 2016

Description: The Renting Homes (Wales) Act 2016 came into effect on 1 December 2022, affecting both private and social landlords, it is the biggest change to housing law in Wales for decades.

Tough new legal crackdown on puppy smuggling moves a step closer

Description: UK Government announces support for the Animal Welfare (Import of Dogs, Cats and Ferrets) Private Members Bill.

Trading Standards

Description: Promote, maintain and ensure a fair and equitable trading environment whilst protecting the interests of consumers and local businesses

Training Courses

Description: Training Courses

Training Courses

Description: Training courses offered by Shared Regulatory Services in Bridgend, Cardiff and the Vale of Glamorgan

Two food wholesalers sentenced for selling non-halal chicken as halal to food businesses across South Wales

Description: Helim Miah was sent to prison for 4 years and 8 months for fraudulent trading and breaching insolvency law, while Noaf Rahman was given a two-year sentence, suspended for two years and ordered to carry out 150 hours of unpaid work.

Underage Sales and Age Restricted Goods

Description: A wide range of consumer products are age restricted to ensure that they are only sold to consumers who are old enough to purchase them on health and safety grounds.

Use of External Speakers in Business Premises

Description: Shared Regulatroy Services (SRS) has powers to regulate the use of external speakers in business premises shall cease at 9pm.

Wales Illegal Money Lending Unit (WIMLU)

Description: The Wales Illegal Money Lending Unit (WIMLU) targets illegal money lenders, more commonly known as loan sharks.

Warning about noise from fireworks

Description: The noise from fireworks can potentially disturb local residents, especially if they are used on a regular basis.

Water Quality

Description: Water quality information and guidance for mains and private supplys.

Weights and Measures

Description: Shared Regulatory Services is responsible for metrology, traditionally known as weights and measures, and is responsible for enforcing the Weights and Measures Act 1985.

Workplace injuries, incidents and accidents

Description: All employers and other 'responsible persons' have a duty to report certain accidents, occupational diseases and dangerous occurrences which occur in the workplace.

XL Bully type dogs included within the Dangerous Dogs Act 1991

Description: The UK government announced on 31st October that the XL Bully type dogs are now included within the Dangerous Dogs Act 1991, with measures coming into force in two stages.

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Contact Us

Address:
Civic Offices, Holton Road, Barry, CF63 4RU
Phone: 0300 123 6696
Send us an email using our online form

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