Shared Regulatory Services
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£2,424 of nitrous oxide taken off the streets of Cardiff

Description
Capsules of nitrous oxide have been taken off the streets of Cardiff after a successful forfeiture order

A few simple steps can help older people to protect themselves from online crime and scams

Description
With more older people using computers, tablets and smartphones as a result of the Covid-19 pandemic, it's crucial that older people take a few simple steps so they can stay safe online.

A notice for all bird keepers and the public on Avian Influenza

Description
We would like to remind all bird keepers of the need to maintain the highest standards of biosecurity to prevent the introduction of disease, and to report any clinical signs indicative of avian influenza in poultry.

Advice and information for Hackney Carriage and private hire drivers in relation to Coronavirus

Description
We have received calls asking whether Hackney Carriage and private hire drivers can refuse to carry certain passengers through fear of infection.

Advice for businesses reopening outdoor hospitality venues

Description
From Monday 26th April, outdoor areas at hospitality venues in Wales can reopen after being closed for months due to covid restrictions.

Advice for pet owners in light of the coronavirus pandemic

Description
There is currently no evidence to suggest that pets can be carriers, but we would advise you to maintain good hygiene practices

Air Monitoring

Description
Air Monitoring

Air Monitoring - Annual Statistics

Description
Air Monitoring Annual Statistics

Air Quality and Pollution

Description
Manage air quality, regulate industrial emissions and investigate air pollution complaints in Bridgend, Cardiff and the Vale of Glamorgan

Air Quality Monitoring

Description
Annual Air Pollution Map

Allergy Awareness

Description
allergen, training, trading, standards, legal

Animal Disease

Description
Monitoring animals for signs of disease, and following good farming practices are essential ways of reducing the risk and preventing the spread of disease.

Animal Feed Hygiene

Description
Shared Regulatory Services work in partnership with the Food Standards Agency (FSA) to enforce animal feed hygiene legislation at agricultural and stockholding premises

Animal Health and Welfare

Description
Shared Regulatory Services, working in partnership with the Welsh Government (WG) and the Animal & Plant Health Agency (APHA), is responsible for the enforcement of animal health and welfare legislation at agricultural and stockholding premises in Bridgend, Cardiff and the Vale of Glamorgan.

Animal Movements and Records

Description
The movement of certain species of farm animals requires licenses to accompany their movement.

Animal Welfare

Description
Any person responsible or in charge of an animal whether or not on a permanent or temporary basis has a duty under the Animal Welfare Act 2006 to ensure the needs of the animal are met.

Approved Premises

Description
Advice and guidance for food premises requesting approval, Inspection and enforcement within approved premises and the Granting of approvals of food business (full and conditional).

Attempted dog thefts being reported to us

Description
You may have noticed that a number dog thefts and attempted dog thefts are being reported

Avian Influenza – Notice for all Bird Keepers and the Public

Description
Following the update that was sent to you in December 2020, the compulsory housing measures are being lifted on 31st March 2021.

Bonvilston man receives prison sentence and lifetime ban for animal cruelty offences

Description
A horse trader and breeder has been convicted of causing unnecessary suffering to horses and sheep following a successful prosecution by the Vale of Glamorgan Council

Business Advice

Description
All businesses, irrespective of size, are subject to a vast array of legislation designed to protect the consumer.

Cardiff business fined for selling Halloween contact lenses

Description
Health and beauty business sold contact lenses which should have only been supplied by a registered optometrist.

Cockroach infestation found at City Road café and takeaway

Description
A married couple have been ordered to pay over £2,000 at Cardiff Magistrates' Court on July 9th after a cockroach infestation was found at their café - Mr Tikka - on City Road last year.

Cold calling trader fined for failing to give cancellation rights to consumer

Description
Home improvement trader from Pontypool prosecuted for failing to provide a consumer with cancellation rights

Common Law Nuisance and Statutory Nuisance

Description
Shared Regulatory Services (SRS) has powers to deal with some types of nuisance. SRS may be able to help where a member of the public suffers nuisance caused by smell, smoke, noise or dust.

Communicable Disease and Food Poisoning

Description
Communicable Disease

Company behind the Coyote Ugly Saloon in Cardiff fined £66,000 at Cardiff Magistrates Court

Description
The case related to two separate incidents involving staff members injuring themselves after dancing on a bar

Considerations for opening outdoor spaces in Pubs, Bars, Cafes, Restaurants

Description
As lockdown restrictions start to be lifted and premises begin to re-open, we have collated guidance from Welsh Government and regulators to support businesses during this period.

Construction Site Advice

Description
Construction Site Advice

Consumer Advice

Description
When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader.

Contact us about Covid-19 matters

Description
Contact us regarding any matters relating to Covid19 that fall within our remit

Contaminated Land

Description
Under the legislation the council is required to inspect the land in the county borough to identify sites which, due to their historical use, may have given rise to land contamination which could cause harm to human health or the environment.

Cooling Towers

Description
Poor maintenance of wet cooling systems may give rise to the conditions in which outbreaks of Legionnaires' disease can occur.

Coronavirus: Animal Health

Description
We are frequently updating our website with advice to animal owners and farmers to help during the cornavirus pandemic.

Coronavirus: Food Safety

Description
Food Safety advice for businesses in relation to coronavirus

Coronavirus: Health & Safety

Description
Health & Safety advice on Coronavirus

Coronavirus: Hospitality

Description
Advice and guidance on Covid19 requirements, restrictions and measures for the hospitality sector, which includes pubs, bars, restaurants and cafes.

Coronavirus: Housing

Description
Information and advice in relation to coronavirus for residents that live in rented accommodation, landlord advice, mortgage and debt and empty homes

Coronavirus: Livestock (Animal Health)

Description
The amended The Health Protection (Coronavirus Restrictions) (Wales) Regulations implemented from Tuesday 7th April specifically permit the operation of livestock markets

Coronavirus: Pollution Control (Noise & Air)

Description
Advice and Guidance on Noise Complaints during Coronavirus

Coronavirus: Scams

Description
Advice and guidance on avoiding scams relating to coronavirus

Coronavirus: What you need to know

Description
The novel coronavirus, COVID-19, situation is changing every day. A daily update is available from Public Health England and Public Health Wales

Courier scams may be on the increase during COVID pandemic

Description
Residents are being urged to look out for a well known scam known as a 'courier scam'.

Covid19 guidance for businesses in the health and beauty sector

Description
Businesses in the health and beauty sector are under a legal duty to take reasonable measures under the Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020

Dog and Animal Wardens

Description
Work to ensure the public are safe from stray and dangerous dogs, stray livestock and animals. Also provide information and education on responsible ownership

Doorstep Crime

Description
Shared Regulatory Services is committed to protecting consumers from detriment and tackling rogue trading practices. In order to achieve this we work with partner agencies across Bridgend, Cardiff and the Vale of Glamorgan.

Empty Homes

Description
Management of empty properties in Bridgend, Cardiff and Vale of Glamorgan

Enhanced Cleaning and Disinfection Procedures for Virus Contamination

Description
The infection risk from COVID-19 following contamination of the environment decreases over time. Take a look at the advice we can offer on controlling the risk of coronavirus

Environmental Health

Description
Environmental Health

Environmental Permitting

Description
Environmental Permitting

Environmental Permitting Regime

Description
To make sure we protect the environment and air quality, some activities, such as paint production or dry cleaning require a permit.

Event Catering

Description
If you are a caterer looking to trade in Bridgend, The Vale of Glamorgan or Cardiff from a market stall, mobile food unit or use Council's catering facilities, you must comply with food hygiene legislation.

Fair Trading

Description
Shared Regulatory Services ensures that residents of Bridgend, Cardiff and the Vale of Glamorgan get a 'fair deal' by enforcing a wide range of legislation relating to pricing, and the description of goods, services and property.

FarmWell

Description
FarmWell is a new online resources hub full of the most useful information to help keep your farm business, and yourself, resilient through changing times and help you plan positively for the future.

Food and Hygiene Complaints

Description
Advice and guidance for members of the public about food and hygiene complaints.

Food and Safety News

Description
Food and Safety News

Food company and its directors receive hefty fines for breaching food hygiene laws

Description
Business owners failed to comply with two hygiene improvement notices

Food Hygiene & Standards

Description
Any premises which stores, prepares, produces, cooks or sells food in Bridgend, Cardiff or the Vale of Glamorgan must comply with the current food safety legislation

Food Hygiene Advice Visits

Description
Advice for food businesses in relation to compliance with food hygiene law and achieving the best Food Hygiene Rating

Food Inspections

Description
Authorised Officers have a right to enter and inspect a food business at all reasonable hours without making an appointment and usually come without advance notice.

Food Safety and Hygiene

Description
Food, safety, hygiene, training, law

Food Safety and Hygiene

Description
If you run, or plan to run a food business it is essential you have a good knowledge of food hygiene and food safety.

Food Safety Management

Description
Hazard Analysis and Critical Control Point (HACCP) is a system that helps food business operators look at how they handle food and introduces procedures to make sure the food produced is safe to eat.

Food Sampling

Description
Sampling of prepacked and non prepacked foods for microbiological and chemical contamination

Food Standards

Description
Food Standards legislation relates to the composition, labelling and description applied to food.

Former owner of city restaurant ordered to pay over £1000 for food hygiene offences

Description
Former owner of a well-known restaurant on Wellfield Road in Cardiff has been fined over £1000 for a string of food hygiene offences.

Free PPE to help keep taxi and private hire drivers safe

Description
DATE EXTENDED TO MARCH 26th: People who drive taxis and private hire vehicles offered free PPE equipment to help keep them safe against the spread of Covid-19

German cockroach infestation found at Cardiff takeaway

Description
A cockroach was found next to an open bag of flour, dirt and grime on the floor, walls and equipment, as well as open waste bags dumped in food preparation areas.

HACCP

Description
food, safety, hazard, critical, control, hygiene

Health & Safety within the Workplace

Description
health, safety, training, compliance, law, legal

Health and Safety

Description
Protect employees and those who may be exposed to risk, including the public, promote health and safety awareness and enhance safety in the workplace

Health and Safety Inspections and Advice

Description
Responsibilities for enforcing Health and Safety legislation is shared between a central government body called the Health and Safety Executive (HSE) and local authorities.

Healthy Options Award

Description
The Healthy Options Award has been developed to reward caterers throughout Wales who make it easier for their customers to make healthy choices when eating out.

HMO Licensing

Description
Houses in Multiple Occupation (HMO ) Licensing

HMO Licensing in Bridgend

Description
Houses in Multiple Occupation (HMO) Licensing in Bridgend - The law requires that certain types of rented property are licensed in order to meet standards that ensure a house is safe for the occupants

HMO Licensing in Cardiff

Description
The Housing Act 2004 aims to improve housing standards for tenants renting accommodation in the private rented sector.

HMO Licensing in The Vale Of Glamorgan

Description
HMO Licensing in The Vale Of Glamorgan - The law requires that certain types of rented property are licensed in order to meet standards that ensure a house is safe for the occupants

Holiday Caravan & Camping Sites

Description
caravan, rules, law, holiday, homes

Horses

Description
Information regarding Equine Identification Documents (Horse Passports) and fly grazing

Housing

Description
Housing

Housing Service Request Form

Description
Housing Service Request Form

How to help keep dogs calm at this time of year

Description
We are working alongside RSPCA Cymru to remind pet owners of the simple steps to help ensure that dogs remain as safe, calm and relaxed as possible.

Illicit tobacco seller has over £7000 in cash seized from his Cardiff shop

Description
Cardiff shop owner prosecuted after Trading Standards Officers found a large stash of tobacco, and cash, at his shop.

Improvement Notices Served

Description
The following notices have been served under the Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020

Infection Control

Description
Infection Control training course

Intellectual Property (IP) crime / counterfeiting

Description
Intellectual Property (IP) crime / counterfeiting

Is your business Covid-19 Secure?

Description
Everyone is required to play their part in maintaining the relaxation of restrictions and prevent further lockdown measures.

Kenfig Hill plumbing business is now approved by trading standards

Description
A plumbing business from Bridgend has become the latest member of a scheme which gives the stamp of approval from Trading Standards

Landlords

Description
If you rent out your property for domestic purposes you have various responsibilities.

Light Pollution

Description
Light pollution is any artificial light that is allowed to illuminate areas not intended to be lit. Light pollution can have a detrimental effect upon the local community and environment.

Loan Shark Unit would like to speak to Reddit borrowers

Description
Recent research commissioned by The Wales Illegal Money Lending Unit reveals that Welsh citizens are using Reddit to look for loans from other users to make ends meet.

Meet Our Primary Authority Partners

Description
Meet Our primary Authority Partners

More than 20 food items found for sale beyond expiry dates at Bridgend shop

Description
A shop owner from Bridgend has been found guilty of selling food beyond their 'use by' dates, potentially causing harm to customers in the process.

Mouse infestation found in Cardiff bakery flour store room

Description
Dirty walls, mould and wide spread infestation of mice found at Allen's Bakery in Roath

Multi-Use Community Centres

Description
The requirement that multi-use community centres should remain closed unless providing an essential voluntary service or a public service has been removed

Noise and Air Pollution

Description
Wide range of pollution service requests from commercial and domestic premises. Maintain various pollution monitoring programmes across Bridgend, Cardiff and the Vale of Glamorgan

Noise nuisance: A guide on how to take your own action

Description
In cases where noise nuisance cannot be substantiated, you are able to take your own action under Section 82 of the Environmental Protection Act 1990

Noise Pollution

Description
Investigate complaints of noise coming from domestic or commercial premises, under The Environmental Protection Act 1990, The Noise and Statutory Nuisance Act 1993, The Noise Act 1996, The Licensing Act 2003.

Odour and Dust Nuisance

Description
The Neighbourhood Services Team investigate complaints regarding odour and dust.

Online loan sharks are circling on Facebook, Instagram and Snapchat this Christmas

Description
Loan sharks are turning to social media to hook people into a cycle of dangerous debt

Owners of crowing cockerels and a noisy dog both fined for failing to deal with noise disturbance issues

Description
The owner of several cockerels who crowed daily from 4am has been fined after failing to stop the birds from disturbing residents living nearby.

Penarth man prosecuted for incorrectly storing fireworks

Description
Significant fine for business man for failing to properly store fireworks following a successful trading standards investigation

Pest Control

Description
Pest Control is dealt with by your local authority, they provide treatment for a variety of pests both indoors and outdoors

Petroleum and Explosives

Description
All petrol filling stations and businesses which dispense petroleum in Bridgend, Cardiff and the Vale of Glamorgan have to be licensed by each local authority.

Pollution Service Request Form

Description
Pollution Service Request Form

Port Health

Description
SRS acts as the Port Health Authority for Cardiff Airport, Barry Port, the Port of Cardiff and its district, including waters around the island of Flat Holm, Cardiff Bay, Penarth Marina and shipping using Penarth Pier.

Primary Authority

Description
Partnership between SRS and businesses which is recognised by the Secretary of State. Provide advice and support for Trading Standards, Environmental Health and Licensing regulation

Product Safety

Description
Product Safety

Public Consultation on Environmental Permit applications

Description
Public Consultation on Environmental Permit applications

Rats

Description
FInd out information relating to Rats in domestic buildings

Register a Food Business

Description
Registration of businesses carrying out food operations, this includes the storage, selling, preparation, cooking and distributing of food.

Rent Smart Wales

Description
Rent Smart Wales

Reports of door to door rogues offering 'Coronavirus test kits' in Cardiff

Description
Reports of residents in North Cardiff being door knocked and offered home Coronavirus testing.

Rogue trader faces more than 3 years in prison for defrauding elderly residents in Bridgend and Cardiff

Description
A Bridgend individual callously targeted four older residents, convincing them that they needed roofing and other work completed at their properties.

Routine food safety inspections to resume across Bridgend, Cardiff and the Vale

Description
With the gradual lifting of restrictions and reopening of food businesses, food safety officers will begin routine food inspections again.

Scams

Description
A scam is an attempt by a person or organisation to mislead you into giving them money by telling you something which is not true.

Shoddy roofing work results in Bridgend business reimbursing customer

Description
The owner of a roofing business in Bridgend has been fined and made to refund a customer he left out of pocket and with a leaking roof,

Single Use Carrier Bags Charge

Description
From 1 October 2011 the Single Use Carrier Bags Charge (Wales) Regulations came into force making Wales the first UK Country to charge for single use carrier bags.

Smoke Free Premises and Vehicles

Description
Smoking is illegal within public places and workplaces if these are wholly or substantially enclosed.

SRS forms Primary Authority partnership with national vocational training provider

Description
Shared Regulatory Services has recently agreed a formal partnership with a well-known Cardiff based training company.

Stop Doorstep Rogue Traders...the crime that preys on the vulnerable in their own homes.

Description
Anonymously report incidents and information to Crimestoppers online and on the phone

Student Housing

Description
Housing advice for students moving from halls to a house or living in private rented accommodation

Sunday Trading Laws

Description
Retailers in Bridgend, Cardiff and the Vale of Glamorgan who wish to trade on a Sunday will need to comply with the Sunday Trading Act 1994.

Suspended jail term for rogue trader

Description
A roofer who misled customers and took thousands of pounds without completing or carrying out work has pleaded guilty to committing fraud

Suspended sentence for Bridgend rogue trader

Description
Rogue trader who took £6,000 from an elderly Bridgend resident found guilty

Tattoo artists and body piercers invited to Welsh Government webinar

Description
The webinar will provide practical advice and support on what practitioners need to do to restart operations during the COVID-19 pandemic in accordance with the guidance.

Tattooing and Piercing

Description
Health and safety advice and guidance for tattoo and piercing including licensing and by-law compliance.

Tell us what you think

Description
We are always keen to improve the services we provide and value the feedback we receive.

Tenants

Description
Shared Regulatory Service (SRS) can help you if you are a tenant living in a private rented property and are experiencing difficulties.

The Management of Mothballed / Low Occupancy Buildings during the COVID-19 Emergency Period

Description
The Management of Mothballed / Low Occupancy Buildings during the COVID-19 Emergency Period

Trading Standards

Description
Promote, maintain and ensure a fair and equitable trading environment whilst protecting the interests of consumers and local businesses

Trading Standards warning to businesses selling illicit tobacco after shop owner is fined

Description
Cardiff shop owner prosecuted after Trading Standards Officers found him to be selling fake cigarettes.

Training Courses

Description
Training courses offered by Shared Regulatory Services in Bridgend, Cardiff and the Vale of Glamorgan

Training Courses

Description
Training Courses

Travel to Wales from South African countries / South America

Description
There are no longer any categories of person who are exempt from the requirement to self-isolate when travelling from these countries.

Underage Sales and Age Restricted Goods

Description
A wide range of consumer products are age restricted to ensure that they are only sold to consumers who are old enough to purchase them on health and safety grounds.

Updated guidance for the hospitality sector

Description
The Regulations affecting the hospitality sectorhave changed from those in force since thefirebreak was introduced on the 23rd October.

Urgent warning to employers and businesses around the high infection rates of Covid19 amongst staff

Description
COVID-19 rates in South Wales are currently the highest in the UK. The risk of infected but asymptomatic people in the workplace is therefore high.

Use of External Speakers in Business Premises

Description
Shared Regulatroy Services (SRS) has powers to regulate the use of external speakers in business premises shall cease at 9pm.

Wales Illegal Money Lending Unit (WIMLU)

Description
The Wales Illegal Money Lending Unit (WIMLU) targets illegal money lenders, more commonly known as loan sharks.

Warning about gift card scams in the run up to Christmas

Description
We have recently been made aware of residents being asked to buy gift cards as a means to pay for debt or fines

Warning about scams relating to the Covid-19 vaccination programme

Description
One resident received a text message purporting to be from the NHS stating she could apply for her vaccination.

Warning to consumers about online puppy scams

Description
Consumers are being advised to proceed with caution when considering purchasing a puppy or a dog advertised on various websites

Water Quality

Description
Water quality information and guidance for mains and private supplys.

We all have a role to play in protecting older people from abuse

Description
Action group is urging the public to report any concerns they may have if they fear an older person may be at risk of or is experiencing abuse.

Weights and Measures

Description
Shared Regulatory Services is responsible for metrology, traditionally known as weights and measures, and is responsible for enforcing the Weights and Measures Act 1985.

Workplace injuries, incidents and accidents

Description
All employers and other 'responsible persons' have a duty to report certain accidents, occupational diseases and dangerous occurrences which occur in the workplace.

You're not alone. We're here for you and we can help and support you.

Description
Organisations have joined forces to ensure that older people can get the support they need to keep them safe and protected during this difficult time.
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