Shared Regulatory Services
You Are Here:

A to Z

Air Quality and Pollution

Description
Manage air quality, regulate industrial emissions and investigate air pollution complaints in Bridgend, Cardiff and the Vale of Glamorgan

Air Quality Monitoring

Description
Annual Air Pollution Map

Allergy Awareness

Description
allergen, training, trading, standards, legal

Animal Disease

Description
Monitoring animals for signs of disease, and following good farming practices are essential ways of reducing the risk and preventing the spread of disease.

Animal Feed Hygiene

Description
Shared Regulatory Services work in partnership with the Food Standards Agency (FSA) to enforce animal feed hygiene legislation at agricultural and stockholding premises

Animal Health and Welfare

Description
Shared Regulatory Services, working in partnership with the Welsh Government (WG) and the Animal & Plant Health Agency (APHA), is responsible for the enforcement of animal health and welfare legislation at agricultural and stockholding premises in Bridgend, Cardiff and the Vale of Glamorgan.

Animal Movements and Records

Description
The movement of certain species of farm animals requires licenses to accompany their movement.

Animal Welfare

Description
Any person responsible or in charge of an animal whether or not on a permanent or temporary basis has a duty under the Animal Welfare Act 2006 to ensure the needs of the animal are met.

Approved Premises

Description
Advice and guidance for food premises requesting approval, Inspection and enforcement within approved premises and the Granting of approvals of food business (full and conditional).

Attempted dog thefts being reported to us

Description
You may have noticed that a number dog thefts and attempted dog thefts are being reported

Avian Influenza – Notice for all Bird Keepers and the Public

Description
Following the update that was sent to you in December 2020, the compulsory housing measures are being lifted on 31st March 2021.

Avian Influenza identified at a premises on Anglesey

Description
All-Wales Avian Influenza Prevention Zone declared from 17 October 2022 following the discovery of Highly Pathogenic Avian Influenza H5N1 in poultry at a site in Anglesey.

Avian influenza: prevention zone declared across Great Britain

Description
The All-Wales Avian Influenza Prevention Zone (AIPZ) has been extended and updated to include new housing measures which will take effect as of 00:01 on Monday 29 November 2021.

Beware bogus 'animal wardens' going door to door

Description
We urge residents to report suspicious individuals going door to door, posing as council animal wardens.

Beware bogus charity workers going door to door

Description
We urge residents to be aware of individuals going door to door, posing as charity volunteers. These individuals may ask you for donations or other personal information.

Bonvilston man sentenced to another six months for animal welfare offences

Description
A Bonvilston man has been sentenced to six months in prison for the mistreatment of horses and dogs and breaching a lifetime ban on keeping animals, following a prosecution by the Vale of Glamorgan Council.

Bridgend business owner fined for selling out of date food

Description
Trading Standards Officers found 5 items for sale beyond their 'use by' dates at Garth General Stores

Burst water mains in Penarth likely to affect water supply

Description
Dŵr Cymru Welsh Water have advised there has been a burst water mains at Cogan Hill, Penarth, which is likely to affect the water supply to many properties in the area until later this morning (August 19th).

Business Advice

Description
All businesses, irrespective of size, are subject to a vast array of legislation designed to protect the consumer.

Common Law Nuisance and Statutory Nuisance

Description
Shared Regulatory Services (SRS) has powers to deal with some types of nuisance. SRS may be able to help where a member of the public suffers nuisance caused by smell, smoke, noise or dust.

Communicable Disease and Food Poisoning

Description
Communicable Disease

Construction Site Advice

Description
Construction Site Advice

Consultation launch on Air Quality Action Plan for Park Street in Bridgend

Description
On September 5th, 2022, Bridgend County Borough Council launched a public consultation on a Draft Air Quality Action Plan for Park Street in Bridgend.

Consultation on the further declaration of the Cathays Additional Licensing Scheme currently underway

Description
We invite comments on this proposal from tenants, residents, landlords, agents, local businesses and other interested parties.

Consumer Advice

Description
When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader.

Contact us about Covid-19 matters

Description
Contact us regarding any matters relating to Covid19 that fall within our remit

Contaminated Land

Description
Under the legislation the council is required to inspect the land in the county borough to identify sites which, due to their historical use, may have given rise to land contamination which could cause harm to human health or the environment.

Cooling Towers

Description
Poor maintenance of wet cooling systems may give rise to the conditions in which outbreaks of Legionnaires' disease can occur.

Coronavirus: Health & Safety

Description
Health & Safety advice on Coronavirus

Coronavirus: Housing

Description
Information and advice in relation to coronavirus for residents that live in rented accommodation, landlord advice, mortgage and debt and empty homes

Coronavirus: Livestock (Animal Health)

Description
The amended The Health Protection (Coronavirus Restrictions) (Wales) Regulations implemented from Tuesday 7th April specifically permit the operation of livestock markets

Coronavirus: Pollution Control (Noise & Air)

Description
Advice and Guidance on Noise Complaints during Coronavirus

Coronavirus: Scams

Description
Advice and guidance on avoiding scams relating to coronavirus

Covid pass - what you need to know

Description
People attending large events and nightclubs (or similar premises) will have to prove they are either fully vaccinated or have had a negative lateral flow test (LFT)

Covid19: Letter to large employers and hospitality businesses

Description
A letter has been sent to large businesses on December 7th, encouraging staff to be alert to the symptoms of Covid-19.

Cowboy builder jailed at Cardiff Crown Court

Description
A rogue builder who duped four victims out of just under £15,000 has been sent to prison for three years

Dog and Animal Wardens

Description
Work to ensure the public are safe from stray and dangerous dogs, stray livestock and animals. Also provide information and education on responsible ownership

Dogs Choice UK has recalled a number of frozen raw dog foods

Description
Salmonella has been identified in the dog foods, prompting a recall on the affected products

Doorstep Crime

Description
Shared Regulatory Services is committed to protecting consumers from detriment and tackling rogue trading practices. In order to achieve this we work with partner agencies across Bridgend, Cardiff and the Vale of Glamorgan.

Empty Homes

Description
Management of empty properties in Bridgend, Cardiff and Vale of Glamorgan

Enhanced Cleaning and Disinfection Procedures for Virus Contamination

Description
The infection risk from COVID-19 following contamination of the environment decreases over time. Take a look at the advice we can offer on controlling the risk of coronavirus

Environmental Health

Description
Environmental Health

Environmental Permitting

Description
Environmental Permitting

Environmental Permitting Regime

Description
To make sure we protect the environment and air quality, some activities, such as paint production or dry cleaning require a permit.

Event Catering

Description
If you are a caterer looking to trade in Bridgend, The Vale of Glamorgan or Cardiff from a market stall, mobile food unit or use Council's catering facilities, you must comply with food hygiene legislation.

Fair Trading

Description
Shared Regulatory Services ensures that residents of Bridgend, Cardiff and the Vale of Glamorgan get a 'fair deal' by enforcing a wide range of legislation relating to pricing, and the description of goods, services and property.

Fallen behind with your rent due to COVID?

Description
If you rent your home and you have fallen behind on your rent due to COVID-19 you may be eligible for a new Welsh Government grant.

Farmer falsely described chicken as free range

Description
Martyn David's premises and equipment were also found to be in filthy conditions by officers when they visited his on-farm business, Picketston Meats.

FarmWell

Description
FarmWell is a new online resources hub full of the most useful information to help keep your farm business, and yourself, resilient through changing times and help you plan positively for the future.

Firework displays need responsible planning

Description
If you are organising a major public event, you will clearly need a robust and detailed approach to planning as well as professional involvement.

Food and Hygiene Complaints

Description
Advice and guidance for members of the public about food and hygiene complaints.

Food and Safety News

Description
Food and Safety News

Food Hygiene & Standards

Description
Any premises which stores, prepares, produces, cooks or sells food in Bridgend, Cardiff or the Vale of Glamorgan must comply with the current food safety legislation

Food Hygiene Advice Visits

Description
Advice for food businesses in relation to compliance with food hygiene law and achieving the best Food Hygiene Rating

Food Hygiene Rating Scheme

Description
Food Hygiene Rating Scheme

Food Inspections

Description
Authorised Officers have a right to enter and inspect a food business at all reasonable hours without making an appointment and usually come without advance notice.

Food Safety and Hygiene

Description
Food Safety training courses delivered by SRS

Food Safety and Hygiene

Description
If you run, or plan to run a food business it is essential you have a good knowledge of food hygiene and food safety.

Food Safety Management

Description
Hazard Analysis and Critical Control Point (HACCP) is a system that helps food business operators look at how they handle food and introduces procedures to make sure the food produced is safe to eat.

Food Sampling

Description
Sampling of prepacked and non prepacked foods for microbiological and chemical contamination

Food Standards

Description
Food Standards legislation relates to the composition, labelling and description applied to food.

Four businesses sold age restricted products to under 18's

Description
Officers have conducted an underage sales operation in the Barry area

Free tickets available for two financial inclusion events in Wales

Description
The Wales Illegal Money Lending Unit is delighted to announce free events in 2 Cardiff and Llandudno on 'The Post-Covid Landscape & The Cost of Living Crisis.'

HACCP

Description
food, safety, hazard, critical, control, hygiene

Health & Safety within the Workplace

Description
health, safety, training, compliance, law, legal

Health and Safety

Description
Protect employees and those who may be exposed to risk, including the public, promote health and safety awareness and enhance safety in the workplace

Health and Safety Advice

Description
Responsibilities for enforcing Health and Safety legislation is shared between a central government body called the Health and Safety Executive (HSE) and local authorities.

Healthy Options Award

Description
The Healthy Options Award has been developed to reward caterers throughout Wales who make it easier for their customers to make healthy choices when eating out.

HMO Licensing

Description
Houses in Multiple Occupation (HMO ) Licensing

HMO Licensing in Bridgend

Description
Houses in Multiple Occupation (HMO) Licensing in Bridgend - The law requires that certain types of rented property are licensed in order to meet standards that ensure a house is safe for the occupants

HMO Licensing in Cardiff

Description
The Housing Act 2004 aims to improve housing standards for tenants renting accommodation in the private rented sector.

HMO Licensing in The Vale Of Glamorgan

Description
HMO Licensing in The Vale Of Glamorgan - The law requires that certain types of rented property are licensed in order to meet standards that ensure a house is safe for the occupants

Holiday Caravan & Camping Sites

Description
caravan, rules, law, holiday, homes

Horses

Description
Information regarding Equine Identification Documents (Horse Passports) and fly grazing

Hospitality venues urged to arrange checks for outdoor installations ahead of busy period

Description
Pubs, restaurants and other hospitality venues are being urged to make sure electrical equipment for use in outdoor spaces is safe

Housing

Description
Housing

Housing Service Request Form

Description
Housing Service Request Form

How to help keep dogs calm at this time of year

Description
We are working alongside RSPCA Cymru to remind pet owners of the simple steps to help ensure that dogs remain as safe, calm and relaxed as possible.

How to help keep dogs calm at this time of year

Description
With Halloween, Bonfire Night and New Year celebrations fast approaching, we are working alongside RSPCA Cymru to remind pet owners of the simple steps to help ensure that dogs remain as safe, calm and relaxed as possible.

Illegal dog breeder jailed at Cardiff Magistrates Court

Description
Christopher May, 32, from Kewstoke Avenue, Llanrumney, Cardiff sentenced to 16 weeks in prison for illegal dog breeding, animal mutilation, causing unnecessary suffering to an animal and illegal importation of dogs.

Impact of loan sharks to social housing sector in Wales

Description
The increasing cost of living leads to illegal lenders looking to exploit people in their moments of crisis. Liz Emmons from Wales Illegal Money Lending Unit explains more to Community Housing Cymru via their blog

Improvement Notices Served

Description
The following notices have been served under the Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020

Inbound telephone problems

Description
There is currently an issue with our 0300 telephone number, which is unobtainable for inbound callers.

Infection Control

Description
Infection Control training course

Infection Prevention and Control for Special Procedures Practitioners

Description
Covers the principles of infection control through application of the 'chain of infection' and the 'standard infection control precautions' for Special Procedures Practitioners

Intellectual Property (IP) crime / counterfeiting

Description
Intellectual Property (IP) crime / counterfeiting

Landlords

Description
If you rent out your property for domestic purposes you have various responsibilities.

Light Pollution

Description
Light pollution is any artificial light that is allowed to illuminate areas not intended to be lit. Light pollution can have a detrimental effect upon the local community and environment.

Loan Shark Unit would like to speak to Reddit borrowers

Description
Recent research commissioned by The Wales Illegal Money Lending Unit reveals that Welsh citizens are using Reddit to look for loans from other users to make ends meet.

Meet Our Primary Authority Partners

Description
Meet Our primary Authority Partners

New mandatory biosecurity and housing measures for all poultry and captive birds in Wales

Description
The measures will be introduced on 2nd December 2022, following a decision by the interim Chief Veterinary Officer for Wales.

Noise and Air Pollution

Description
Wide range of pollution service requests from commercial and domestic premises. Maintain various pollution monitoring programmes across Bridgend, Cardiff and the Vale of Glamorgan

Noise nuisance: A guide on how to take your own action

Description
In cases where noise nuisance cannot be substantiated, you are able to take your own action under Section 82 of the Environmental Protection Act 1990

Noise Pollution

Description
Investigate complaints of noise coming from domestic or commercial premises, under The Environmental Protection Act 1990, The Noise and Statutory Nuisance Act 1993, The Noise Act 1996, The Licensing Act 2003.

Odour and Dust Nuisance

Description
The Neighbourhood Services Team investigate complaints regarding odour and dust.

Pest Control

Description
Pest Control is dealt with by your local authority, they provide treatment for a variety of pests both indoors and outdoors

Petroleum and Explosives

Description
All petrol filling stations and businesses which dispense petroleum in Bridgend, Cardiff and the Vale of Glamorgan have to be licensed by each local authority.

Podcasts

Description
We want to make information and advice on all regulatory matters as easy as possible to access, which is why we've launched our new Podcast service in 2021.

Pollution Service Request Form

Description
Pollution Service Request Form

Port Health

Description
SRS acts as the Port Health Authority for Cardiff Airport, Barry Port, the Port of Cardiff and its district, including waters around the island of Flat Holm, Cardiff Bay, Penarth Marina and shipping using Penarth Pier.

Predatory fraudster stole women's life savings in elaborate pest-control scam

Description
A predatory fraudster will serve an extra 12 months in prison for charging two elderly and vulnerable victims more than £20,000 in an elaborate scam

Primary Authority

Description
Partnership between SRS and businesses which is recognised by the Secretary of State. Provide advice and support for Trading Standards, Environmental Health and Licensing regulation

Product Safety

Description
Product Safety

Public Consultation on Environmental Permit applications

Description
Public Consultation on Environmental Permit applications

Puppy breeders prosecuted by Vale of Glamorgan Council

Description
Bonvilston couple engaged in illegal dog breeding practices ordered to pay over £450,000 following a successful prosecution by the SRS

Push for public & trade to report illegal puppy breeding

Description
Speak up about illegal puppy breeding and report it anonymously to Crimestoppers

Rats

Description
FInd out information relating to Rats in domestic buildings

Register a Food Business

Description
Registration of businesses carrying out food operations, this includes the storage, selling, preparation, cooking and distributing of food.

Rent Smart Wales

Description
Rent Smart Wales

Scams

Description
A scam is an attempt by a person or organisation to mislead you into giving them money by telling you something which is not true.

Seagulls: Pest Control Advice

Description
Advice and information for residents on how to treat seagulls

Serve up safe food this upcoming Bank Holiday

Description
We are working with Food Standards Agency on how to serve up safe food this upcoming Bank Holiday

Single Use Carrier Bags Charge

Description
From 1 October 2011 the Single Use Carrier Bags Charge (Wales) Regulations came into force making Wales the first UK Country to charge for single use carrier bags.

Smoke Free Premises and Vehicles

Description
Smoking is illegal within public places and workplaces if these are wholly or substantially enclosed.

Stop Doorstep Rogue Traders...the crime that preys on the vulnerable in their own homes.

Description
Anonymously report incidents and information to Crimestoppers online and on the phone

Student Housing

Description
Housing advice for students moving from halls to a house or living in private rented accommodation

Sunday Trading Laws

Description
Retailers in Bridgend, Cardiff and the Vale of Glamorgan who wish to trade on a Sunday will need to comply with the Sunday Trading Act 1994.

Supplies return to normal after burst water mains in Llanedeyrn affects water supply

Description
Dŵr Cymru Welsh Water have advised there has been a burst water main in Llanedeyrn, which is likely to have affected the water supply to many properties in the area.

Suspended jail term for rogue trader

Description
A roofer who misled customers and took thousands of pounds without completing or carrying out work has pleaded guilty to committing fraud

Suspended sentence for Bridgend rogue trader

Description
Rogue trader who took £6,000 from an elderly Bridgend resident found guilty

Tattooing and Piercing

Description
Health and safety advice and guidance for tattoo and piercing including licensing and by-law compliance.

Tell us what you think

Description
We are always keen to improve the services we provide and value the feedback we receive.

Tenants

Description
Shared Regulatory Service (SRS) can help you if you are a tenant living in a private rented property and are experiencing difficulties.

The law on allergens and ingredients lists is changing on 1st October 2021

Description
We are providing free online workshops for food businesses across Bridgend, Cardiff and the Vale of Glamorgan, to help you understand what these changes are,

Trading Standards

Description
Promote, maintain and ensure a fair and equitable trading environment whilst protecting the interests of consumers and local businesses

Training Courses

Description
Training Courses

Training Courses

Description
Training courses offered by Shared Regulatory Services in Bridgend, Cardiff and the Vale of Glamorgan

UK Safety Alert issued for angle grinder chainsaw disc attachment

Description
OPSS has issued a Safety Alert for a chainsaw disc attachment that has been incorrectly sold for use with angle grinders.

Underage Sales and Age Restricted Goods

Description
A wide range of consumer products are age restricted to ensure that they are only sold to consumers who are old enough to purchase them on health and safety grounds.

Use of External Speakers in Business Premises

Description
Shared Regulatroy Services (SRS) has powers to regulate the use of external speakers in business premises shall cease at 9pm.

Wales Illegal Money Lending Unit (WIMLU)

Description
The Wales Illegal Money Lending Unit (WIMLU) targets illegal money lenders, more commonly known as loan sharks.

Warning about noise from fireworks

Description
The noise from fireworks can potentially disturb local residents, especially if they are used on a regular basis.

Warning to consumers about online puppy scams

Description
Consumers are being advised to proceed with caution when considering purchasing a puppy or a dog advertised on various websites

Water Quality

Description
Water quality information and guidance for mains and private supplys.

Weights and Measures

Description
Shared Regulatory Services is responsible for metrology, traditionally known as weights and measures, and is responsible for enforcing the Weights and Measures Act 1985.

What to burn in domestic fireplaces / woodburning stoves

Description
Any householders considering burning solid fuels (wood, coal etc) at home as a heating source should follow the guidance to protect their own health, their neighbour's health and the environment.

Workplace injuries, incidents and accidents

Description
All employers and other 'responsible persons' have a duty to report certain accidents, occupational diseases and dangerous occurrences which occur in the workplace.
Found 137 Pages